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Expert profile: Ko de Ruyter

[ ID = 0006 ] Ko de Ruyter 
Name de Ruyter, Ko
Job Title Prof. dr. 
Organisation MAXX Maastricht Academic Center for research in Services 
Address Maastricht University 
Postal Code 6200 MD 
City Maastricht 
Country Netherlands 
Phone + 31 43 388 3739
Fax + 31 43 388 4918
Mobile
Email k.deruyter_(on)_mw.unimaas.nl [@ replaced for spam protection]
Organisation URL  
Personal URL  
Membership  
LanguagesEnglish
Specialism
Call Center 
PhotographDescription or CV
Expert description:
Recent publications include:
 + Answering the Call for Customer Driven Quality: Overview of the
 Call Center Industry
 The Impact of Perceived Listening Behavior in Voice-to-Voice Service
 Encounters
 + The Role of Corporate Image and Extension Similarity in Service
 Brand Extensions
 + The Impact of Electronic Commerce as a Format of Product Purchase
 on Consumer Retail Shopping Alternatives
 + Operational Determinants of Caller Satisfaction in the Call Center
 + www.mmm (No Pun Intended) or the Reconstruction of Interactivity
 in Services Marketing
 + Customer Adaptation of E-service: An Experimental Study
 + Role Stress in Call Centers: Its Effects on Employee Performance
 and Satisfaction


Update your profile Last update: 2008-08-27 22:40:21   Visits since 28-08-2008: 1613

 

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