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Expert profile: Ko de Ruyter
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Ko de Ruyter |
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| Name |
de Ruyter, Ko |
| Job Title | Prof. dr. |
| Organisation |
MAXX Maastricht Academic Center for research in Services |
| Address | Maastricht University |
| Postal Code | 6200 MD |
| City | Maastricht |
| Country | Netherlands |
| Phone | + 31 43 388 3739 |
| Fax | + 31 43 388 4918 |
| Mobile | + |
| Email |
k.deruyter_(on)_mw.unimaas.nl
[@ replaced for spam protection] |
| Organisation URL |
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| Personal URL |
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| Membership |
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| Languages | English |
| Specialism |
Call Center |
| Photograph | Description or CV |
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Expert description:
Recent publications include:
+ Answering the Call for Customer Driven Quality: Overview of the
Call Center Industry
The Impact of Perceived Listening Behavior in Voice-to-Voice Service
Encounters
+ The Role of Corporate Image and Extension Similarity in Service
Brand Extensions
+ The Impact of Electronic Commerce as a Format of Product Purchase
on Consumer Retail Shopping Alternatives
+ Operational Determinants of Caller Satisfaction in the Call Center
+ www.mmm (No Pun Intended) or the Reconstruction of Interactivity
in Services Marketing
+ Customer Adaptation of E-service: An Experimental Study
+ Role Stress in Call Centers: Its Effects on Employee Performance
and Satisfaction
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Last update: 2008-08-27 22:40:21
Visits since 28-08-2008: 1613
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