Description: James F. Mitchell, Senior Vice President and Chief
Technical Consultant James Mitchell is a founder of Davox Corporation.
He is responsible for helping set the technology direction for the
company. Under Mr. Mitchell's direction, Davox developed and
introduced the Unison® call management system. Mr. Mitchell has
authored numerous articles and white papers, and is a frequent speaker
on contact center management topics. Prior to joining Davox, Mr.
Mitchell held engineering management positions at Inforex and
Raytheon. He holds a bachelor's of science degree in electrical
engineering from the University of Lowell.