 |
Expert profile: Peter Theis
| [ ID = 0294 ] | Peter Theis |
|---|---|
| Name | Theis, Peter |
| Job Title | President |
| Organisation | Theis Research & Engineering LLC |
| Address | 4249 Grove Ave. |
| Postal Code | 60031 |
| City | Gurnee, IL |
| Country | United States |
| Phone | + +1 847 662 4863 |
| Fax | + +1 847 249 9773 |
| Mobile | + |
| theis_(on)_theisresearch.com [@ replaced for spam protection] | |
| Organisation URL | http://www.conservit.com |
| Personal URL | |
| Membership | |
| Languages | English |
| Specialism | 24/7 support
ACDs Audio Signal Processing Auditory Modelling Automated Call Overflow Automated Natural Language Speech Background Noise Suppression Business Application of Speech Technology Call Center Automation Call Center Management Call Center Metrics Call Center Telephone Switching Callcenter Tuning Causes of Listeners' Mishearing Cognitive Engineering Communication Computational Linguistics Computer Telephony Integration Contact Center Optimisation Contact Center Strategy Contact Centre Management Customer Care Customer Care Process Customer Relationship Management Services Customer Satisfaction in the Call Center Cutting Edge Customer Service Detecting speech in noise Development and Implementation of Speech Technology Applications Dialogue Dialogue Design Dialogue Management Dialogue Modelling Dialogue System Evaluation Dialogue systems Digital Speech Processing Financial application General linguistics Grammar Human Factors Human Factors Engineering Human Voice Understanding Information Retrieval Information Services by Telephone using Speech Technologies Interactive Voice Response (IVR) Investment in Speech Processing Knowledge-based Speech Recognition Language Modeling Language Processing Language Resources Language Translation Management Consulting Market Research Measurement of Quality of Service in Speech Systems Medical Applications Multi-medium Customer Relationship solutions Multilingual Speech Recognition Multilinguality Multimodal Communciation Multimodal Dialogue Systems Multimodal Human-Machine Communication Natural Language Processing Natural Language Semantics Naturalistic Spoken Language Noise Effects Noise Reduction Non-HMM Methods for Speech Recognition Objective Speech Quality Objective speech quality measures Ontology Oral Dialogue Para- and Extralinguistic Aspects of Speech Pattern Recognition and Statistical Data Analysis Perceptual analysis of speech and gestures Phonetics Phonology Project Management Pronunciation Modelling Question-Answering Recognition Technologies Robust Speech Recognition Robust Speech Understanding Signal Analysis Signal Processing Spanish Phonetics/Phonology Speech Acoustics Speech Aerodynamics Speech Analysis Speech Applications Speech Enabled IVRs Speech intelligibility measurement Speech Perception Speech Processing Speech quality measurement Speech Recognition Speech Retrieval Speech Signal Processing Speech Summarization Speech Synthesis Speech Technologies Speech Understanding Speech-Enabled IVR Systems Speech-to-Speech Translation Spoken Dialogue and Robust Speech Understanding Spoken Dialogue Modeling Spoken Dialogue Processing Spoken Dialogue Systems Spoken Language Resources and Evaluation Spoken Translation Spontaneous Speech Statistical Language Modeling and Analysis Statistical Language Modelling for Speech Recognition Statistical Methods for Information Retrieval Statistical Pattern Recognition Strategic Planning Technology Technology Implementation Telecommunications Telemarketing Telephone Announcement Systems Telephony Testing of Dialogue Systems Turkish Syntax Use of articulatory models for ASR Voice Activity Detection Voice of Customer Voice Processing Voice Recording Voice to Text Conversion for the Hearing Impaired Voice-Driven Telecommunications Applications Word meaning |
| Photograph | Description or CV |
 |
Description: Peter F. Theis Vita Peter F. Theis is a pioneer in the automated voice processing industry. He has been awarded twenty-five U.S. patents and numerous foreign ones. His patents and applications include voice processing, telephone switching, telephone announcement systems, telephone number management systems and natural language voice processing. He is the recognized inventor of interactive voice response (IVR). His patented inventions form the basis for automated directory assistance, automated operators, automated call overflow, and voice mail. He was a member of the FCC Answering Devices and Ancillary Equipment Subcommittee that led up to FCC Part 68 which enabled Customer Provided Equipment to be directly connected to the telephone lines, ending an AT&T monopoly. He has been involved with computers for over forty years, with automated call processing for over thirty years, and with automated call centers for over 15 years. He is a founder and president of Conversational Voice Technologies Corporation (ConServIT), one of the most advanced automated call centers in the world. His articles and treatises have been published in numerous trade publications. He has spoken on numerous occasions to groups such as the Licensing Executives Society, the Society of Consumer Affairs Professionals and the Invention Convention. He is listed in Marquis Who's Who in the World, Who's Who in America, Who's Who in Science and Engineering, and Who's Who in Finance and Commerce. Mr. Theis graduated with a Bachelor's degree in Electrical Engineering from Yale University and was awarded an honorary fellowship to the University of Stockholm, Sweden. He received a Masters degree in Business Administration from the University of Chicago and a J.D. from the Illinois Institute of Technology. His recent publications include: + A Better Way to Evaluate and Manage Telemarketing Services - Marginal Yield as a Management Tool + Is Your Automated Voice System Talking at Callers, or Communicating with Them? + Is Your Effort to Reduce Call Center Costs Actually Increasing Costs? + Transforming Your Customer Service into a Profit Center + The Executive Level Report for Telemarketing Services + Inbound Telemarketing Services: Which Clients Win and Which Clients Lose + Yield: The Executive Level Measurement of Teleservices |
 Update your profile
|
Last update: 2003-08-22 19:13:40 Visits since 28-08-2008: 1177 |