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Expert profile: Peter McGarahan

[ ID = 0332 ] Peter McGarahan 
Name McGarahan, Peter
Job Title Chief Marketing Officer 
Organisation Support Technologies 
Address 7545 Irvine Center Drive, Suite 200 
Postal Code 92618 
City Irvine, CA 
Country United States 
Phone + +1 949 623 8770
Fax + +1 949 623 8771
Mobile
Email pmcgarahan_(on)_supporttechnologies.com [@ replaced for spam protection]
Organisation URL  
Personal URL  
Membership  
LanguagesEnglish
Specialism Callcenter:
Contact Centre Management
Customer Care Process
e-Support
Service Level Agreements (SLAs)
Technology Implementation
Trends and Directions 
PhotographDescription or CV
Description:

   Peter J. McGarahan
       Biographical Information


   Peter "Pete" McGarahan serves as Chairman of Help Desk 2000(TM), a
   division of Support Technologies, Inc. Help Desk 2000 offers the
   support industry's most widely recognized support education and
   certification programs. McGarahan is also the Chief Marketing Officer
   for Support Technologies, Inc., the premier provider of eSupport
   Knowledge Center services.

   Previously, McGarahan served as the executive director of the Help
   Desk Institute. Prior to joining the organization, he was the director
   of Help Desk Marketing for the Vantive Corporation.

   As a veteran of the technical support industry, McGarahan has over 15
   years of experience in IT support, planning, design and development.
   He is responsible for helping define and grow the eSupport market. As
   an innovative leader, McGarahan applies practical hands-on experience
   to improving and promoting the value of technical support. His passion
   for excellence in customer service has helped him lead the Taco Bell
   team to achieve the Help Desk Institute Team Excellence Award.

   McGarahan was selected as one of the "Top 25 Professionals in the
   Service Industry" by Service News magazine in 1996.


Update your profile Last update: 2002-04-05 12:00:00   Visits since 28-08-2008: 3314

 

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