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Expert profile: Mr. David Filwood
| [ ID = 0335 ] | Mr. David Filwood |
|---|---|
| Name | Filwood, Mr. David |
| Job Title | Principal Consultant |
| Organisation | TeleSoft Systems |
| Address | 4032 Mountain Highway |
| Postal Code | V7K 2J6 |
| City | North Vancouver |
| Country | Canada |
| Phone | + 1-604-986-4116 |
| Fax | + |
| Mobile | + |
| david_filwood_(on)_telesoftsystems.ca [@ replaced for spam protection] | |
| Organisation URL | http://www.telesoftsystems.ca |
| Personal URL | |
| Membership | |
| Languages | English |
| Specialism | Callcenter:
Call Center Call Center Automation Call Center Management Call Center Metrics CC-Audit Contact Center Builds Contact Center Optimisation Contact Center Strategy Contact Centre Management Customer Care Process Customer Relationship Management Services e-Business e-Support Large and Small Projects Undertaken Management Consulting Managing Contact Center Web Enablement Marketing Matching of CC-Technology, Multi-medium Customer Relationship solutions Recruitment Technology Implementation Telemarketing Trends and Directions VoIP |
| Photograph | Description or CV |
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David Filwood is the Founder and Principal of TeleSoft Systems. David has 20 Plus Years of Call Center Management Consulting Experience - Maximizing Sales, Service and Support Operations for Small-to-Medium Sized Government, Non-Profit and Diversified Business Call Centers. David Delivers Strategies and Tactics that Leverage your Existing Call Center Investments in Technologies, Facilities, and Human Resources in order to Produce Better Results. David has been featured in Profit Magazine, TeleProfessional, Connections, Call Center Times, InQueue and The CBC (Canadian Broadcasting Corporation) as a Call Center Subject Matter Expert. David has also been a Featured Speaker on Call Center Subjects for The Association of Teleservices International (ATSI), Call Centre & CRM Solutions Canada (ICCM Canada), The Southern California Public Power Authority (SCPPA), The Southern California International Nortel Networks Users Association (INNUA), The Canadian Call Management Association (CAM-X), The Canadian Security Association (CANASA), The British Columbia Contact Centre Association (BCCCA), The Alberta Call Centre Association (ACCA), The Saskatchewan Contact Centre Association (SCCA), HelpDesk Institute (Toronto & Vancouver Chapters), The British Columbia Government Cabinet Committee on Regional Economic Development, and The British Columbia Internet Association (BCIA). David Filwood sits on the Advisory Board of the National Association of Call Centers (NACC). |
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Last update: 2008-08-27 15:42:29 Visits since 28-08-2008: 2640 |