David Filwood is the Founder and Principal of TeleSoft Systems.
David has 20 Plus Years of Call Center Management Consulting Experience -
Maximizing Sales, Service and Support Operations for Small-to-Medium Sized
Government, Non-Profit and Diversified Business Call Centers.
David Delivers Strategies and Tactics that Leverage your Existing Call Center
Investments in Technologies, Facilities, and Human Resources in order to
Produce Better Results.
David has been featured in Profit Magazine, TeleProfessional, Connections, Call
Center Times, InQueue and The CBC (Canadian Broadcasting Corporation) as a Call
Center Subject Matter Expert.
David has also been a Featured Speaker on Call Center Subjects for The
Association of Teleservices International (ATSI), Call Centre & CRM Solutions
Canada (ICCM Canada), The Southern California Public Power Authority (SCPPA),
The Southern California International Nortel Networks Users Association
(INNUA), The Canadian Call Management Association (CAM-X), The Canadian
Security Association (CANASA), The British Columbia Contact Centre Association
(BCCCA), The Alberta Call Centre Association (ACCA), The Saskatchewan Contact
Centre Association (SCCA), HelpDesk Institute (Toronto & Vancouver Chapters),
The British Columbia Government Cabinet Committee on Regional Economic
Development, and The British Columbia Internet Association (BCIA).
David Filwood sits on the Advisory Board of the National Association of Call