Expert profile: Mr. David Filwood

[ ID = 0335 ] Mr. David Filwood 
Name Filwood, Mr. David
Job Title Principal Consultant 
Organisation TeleSoft Systems 
Address 4032 Mountain Highway 
Postal Code V7K 2J6 
City North Vancouver 
Country Canada 
Phone + 1-604-986-4116
Email david_filwood_(on)_telesoftsystems.ca [@ replaced for spam protection]
Organisation URL http://www.telesoftsystems.ca 
Personal URL  
Specialism Callcenter:
Call Center
Call Center Automation
Call Center Management
Call Center Metrics
Contact Center Builds
Contact Center Optimisation
Contact Center Strategy
Contact Centre Management
Customer Care Process
Customer Relationship Management Services
Large and Small Projects Undertaken
Management Consulting
Managing Contact Center Web Enablement
Matching of CC-Technology,
Multi-medium Customer Relationship solutions
Technology Implementation
Trends and Directions
PhotographDescription or CV
David Filwood is the Founder and Principal of TeleSoft Systems.
David has 20 Plus Years of Call Center Management Consulting Experience - 
Maximizing Sales, Service and Support Operations for Small-to-Medium Sized 
Government, Non-Profit and Diversified Business Call Centers.
David Delivers Strategies and Tactics that Leverage your Existing Call Center 
Investments in Technologies, Facilities, and Human Resources in order to 
Produce Better Results.
David has been featured in Profit Magazine, TeleProfessional, Connections, Call 
Center Times, InQueue and The CBC (Canadian Broadcasting Corporation) as a Call 
Center Subject Matter Expert.
David has also been a Featured Speaker on Call Center Subjects for The 
Association of Teleservices International (ATSI), Call Centre & CRM Solutions 
Canada (ICCM Canada), The Southern California Public Power Authority (SCPPA), 
The Southern California International Nortel Networks Users Association 
(INNUA), The Canadian Call Management Association (CAM-X), The Canadian 
Security Association (CANASA), The British Columbia Contact Centre Association 
(BCCCA), The Alberta Call Centre Association (ACCA), The Saskatchewan Contact 
Centre Association (SCCA), HelpDesk Institute (Toronto & Vancouver Chapters), 
The British Columbia Government Cabinet Committee on Regional Economic 
Development, and The British Columbia Internet Association (BCIA).
David Filwood sits on the Advisory Board of the National Association of Call 
Centers (NACC).

Update your profile Last update: 2008-08-27 15:42:29   Visits since 28-08-2008: 3800


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