|
|
Expert profile: John Barker
[ ID = 0371 ] |
John Barker |
Name |
Barker, John |
Job Title | Mgr. Consultant - Support Operations |
Organisation |
Commerce One |
Address | 66 West Street |
Postal Code | 01201 |
City | Pittsfield, MA |
Country | United States |
Phone | + 413-499-5232 |
Fax | + |
Mobile | + |
Email |
john.barker_(on)_commerceone.com
[@ replaced for spam protection] |
Organisation URL |
|
Personal URL |
|
Membership |
|
Languages | English |
Specialism |
Callcenter:
ACDs
Call Center
Call Center Automation
Call Center Management
Chief Technical Consultant
Computer Telephony Integration
Contact Center Builds
Contact Center Optimisation
Contact Center Strategy
Contact Centre Management
Cost Management Control
CTI (selection and application design)
Customer Care
Customer Care Process
Customer Relationship Management Services
Cutting Edge Customer Service
e-Business
e-Support
e-Support Knowledge Centers
IVRs (selection and menu design)
Knowledge Management
Large and Small Projects Undertaken
Managing Contact Center Web Enablement
Multi-medium Customer Relationship solutions
Process Facilitation and Re-engineering
Service Design
Service Level Agreements (SLAs)
Strategic Planning
Technology Implementation
Telecommunications
Training
Vendor Management
Voice of Customer |
Photograph | Description or CV |
|
|
Update your profile
|
Last update: 2002-04-05 12:00:00
[an error occurred while processing this directive]
|
|