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Expert profile: John Barker

[ ID = 0371 ] John Barker 
Name Barker, John
Job Title Mgr. Consultant - Support Operations 
Organisation Commerce One 
Address 66 West Street 
Postal Code 01201 
City Pittsfield, MA 
Country United States 
Phone + 413-499-5232
Fax
Mobile
Email john.barker_(on)_commerceone.com [@ replaced for spam protection]
Organisation URL  
Personal URL  
Membership  
LanguagesEnglish
Specialism Callcenter:
ACDs
Call Center
Call Center Automation
Call Center Management
Chief Technical Consultant
Computer Telephony Integration
Contact Center Builds
Contact Center Optimisation
Contact Center Strategy
Contact Centre Management
Cost Management Control
CTI (selection and application design)
Customer Care
Customer Care Process
Customer Relationship Management Services
Cutting Edge Customer Service
e-Business
e-Support
e-Support Knowledge Centers
IVRs (selection and menu design)
Knowledge Management
Large and Small Projects Undertaken
Managing Contact Center Web Enablement
Multi-medium Customer Relationship solutions
Process Facilitation and Re-engineering
Service Design
Service Level Agreements (SLAs)
Strategic Planning
Technology Implementation
Telecommunications
Training
Vendor Management
Voice of Customer 
PhotographDescription or CV
Description: + 13 years in I.T., over 10 years in the Call
   Center/eCRM/Support industry - 8 plus years in progressive management
   roles + Seasoned manager of project teams in operations, development,
   tech support, and training (instructor-led and JIT online delivery) +
   Skilled in I.T. process analysis and design (BPR and business case
   development) + Experienced in I.T. sourcing (RFQ/RFP development,
   selection, and deployment) + Accomplished in deployment and
   integration of voice, data (network & telecom), and legacy
   applications + Led major initiatives in CRM, eSupport, and call center
   telephony (PBX, ACD/IVR/VRU, and CTI) + Dedicated champion of
   teamwork, CQI, and positive change


Update your profile Last update: 2002-04-05 12:00:00   Visits since 28-08-2008: 2901

 

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