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| [ ID = 0375 ] | Charles Gates |
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| Name | Gates, Charles |
| Job Title | Principal Consultant |
| Organisation | KISS Consulting, Inc. |
| Address | 1216 East Kenosha, #332 |
| Postal Code | 74012 |
| City | Broken Arrow |
| Country | United States |
| Phone | + |
| Fax | + |
| Mobile | + |
| cgates_(on)_kissconsulting.com [@ replaced for spam protection] | |
| Organisation URL | |
| Personal URL | |
| Membership | |
| Languages | English |
| Specialism | Callcenter:
2V-Callcenter Tuning ACDs Automated Call Overflow Billing Support Systems Call Avoidance Technology Call Center Call Center Automation Call Center Management Call Center Metrics Call Center Predictive Dialing Platforms Call center simulation Call Center Telephone Switching CC-Audit Channel Management Chief Technical Consultant Clients participate in call centre industry Computer Telephony Integration Contact Center Builds Contact Center Optimisation Contact Center Strategy Contact Centre Management contact centre recording and analysis software Cost Management Control CTI (selection and application design) Customer Care Customer Care Process Customer Relationship Management Services Cutting Edge Customer Service e-Business e-Support e-Support Knowledge Centers Interactive Voice Response (IVR) Internet Enabled Support Internim Management IVRs (selection and menu design) Knowledge Management KPI and ACD stats Large and Small Projects Undertaken Management Consulting Managing Contact Center Web Enablement Matching of CC-Technology, Multi-medium Customer Relationship solutions OSS Our Own Development PC-based and LAN-based Process Facilitation and Re-engineering processing recording Recruitment Research - Competitive and Customer Service Design Service Level Agreements (SLAs) Service selling Services Marketing and Sales (inside and outside) Signal Processing Strategic Planning Technology Implementation Telecommunications Telemarketing Telephone Announcement Systems Training Training - Value Selling, Negotiating, Pricing, Marketing Trends and Directions Vendor Management Voice of Customer Work Workforce Management Speechtechnology: Ambiguity Communication Cost Management Control Evaluation Information Retrieval Information Services by Telephone using Speech Technologies Investment in Speech Processing Knowledge-based Speech Recognition Speech Applications Speech Recognition Speech Technologies Telephony Text to Speech in Telephony |
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Last update: 2002-04-05 12:00:00 [an error occurred while processing this directive] |