Expert profile: Wanda Sitzer

---

Description:

                              Wanda C. Sitzer

                          Executive Vice President

                           Initiatives Three Inc.

                          wsitzer@initiatives3.com

                           410.494.8333 - office

                          207.761.2400 - corporate


   Wanda Sitzer is a co-founder and Executive Vice President of
   Initiatives Three Inc., a leading call center consulting company
   committed to elevating the practice and performance of call centers
   through branding. Ms. Sitzer's vision has guided hundreds of companies
   toward realizing the potential of agents as corporate spokespersons:
   "Maximizing the value of a company's multi-million dollar brand rests
   largely in the interaction center. The message is reinforced, diluted
   or ignored by the frontline at the moment of customer interaction. In
   other words, it's either money down the drain or money in the bank."
   She oversees Initiatives Three's strategic consulting operations and
   product development and manages key client relationships.

   Prior to founding Initiatives Three, Ms. Sitzer was Vice President and
   General Manager of Consulting and Training Services for a large
   teleservices company. Her responsibilities included developing product
   and service offerings related to call center management for high-tech,
   health, consumer and financial industries. 

   In addition, Ms. Sitzer managed a call center for IBM, where she was
   challenged with bottom-line responsibility for increasing revenue 120%
   of budget, growing the account base by more than 20%, and achieving
   customer satisfaction targets.

   Ms. Sitzer's presence within the call center management market is well
   established, as one of the most-requested repeat speakers globally at
   executive call center forums. In addition, she sits on the Advisory
   Panel for two publications -- Business to Business E-commerce and Call
   Center Manager's Report -- and is frequently quoted in industry
   publications (e.g. The Answer Book) and newspapers about practices and
   principles of elevating call center performance.

   Ms. Sitzer holds a Masters degree summa cum laude in organizational
   communication and was lead coach for 20^th ranked US debate team at
   the University of Alabama.