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Expert profile: Jean M. Wenzel

[ ID = 0455 ] Jean M. Wenzel 
Name Wenzel, Jean M.
Job Title Director of Operations 
Organisation PacifiCorp 
Address 3115 Douglas Circle 
Postal Code 97035 
City Lake Oswego 
Country United States 
Phone + 503-860-2235
Fax + 503-860-2235
Mobile
Email jean.wenzel_(on)_onebox.com [@ replaced for spam protection]
Organisation URL  
Personal URL  
Membership  
LanguagesEnglish
Specialism Callcenter:
ACDs
Call Center
Call Center Automation
Call Center Management
Call Center Metrics
Contact Center Builds
Contact Center Optimisation
Contact Center Strategy
Contact Centre Management
Customer Care
Customer Satisfaction in the Call Center
IVRs (selection and menu design)
KPI and ACD stats
Management Consulting
Recruitment
Service Level Agreements (SLAs)
Strategic Planning
Technology Implementation
Telecommunications
Vendor Management
Workforce Management 
PhotographDescription or CV
Description: Sixteen years call center experience including customer
   service, collections, inbound sales, retail and outsourcing operations
   Operational roles including consulting services, project management,
   regional management, telecommunications, production management,
   workforce management, analysis, strategic planning and budget
   planning. Certified facilitator of Call Center Management,
   Facilitative Leadership and Total Quality Process Improvement


Update your profile Last update: 2002-04-05 12:00:00   Visits since 28-08-2008: 3610

 

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