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Expert profile: Jean M. Wenzel
[ ID = 0455 ] |
Jean M. Wenzel |
Name |
Wenzel, Jean M. |
Job Title | Director of Operations |
Organisation |
PacifiCorp |
Address | 3115 Douglas Circle |
Postal Code | 97035 |
City | Lake Oswego |
Country | United States |
Phone | + 503-860-2235 |
Fax | + 503-860-2235 |
Mobile | + |
Email |
jean.wenzel_(on)_onebox.com
[@ replaced for spam protection] |
Organisation URL |
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Personal URL |
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Membership |
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Languages | English |
Specialism |
Callcenter:
ACDs
Call Center
Call Center Automation
Call Center Management
Call Center Metrics
Contact Center Builds
Contact Center Optimisation
Contact Center Strategy
Contact Centre Management
Customer Care
Customer Satisfaction in the Call Center
IVRs (selection and menu design)
KPI and ACD stats
Management Consulting
Recruitment
Service Level Agreements (SLAs)
Strategic Planning
Technology Implementation
Telecommunications
Vendor Management
Workforce Management |
Photograph | Description or CV |
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Last update: 2002-04-05 12:00:00
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