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| [ ID = 0740 ] | Fred Van Bennekom [ Dr. ] |
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| Name | Bennekom, Dr. Fred Van |
| Job Title | Principal / Lecturer |
| Organisation | Great Brook Consulting / Northeastern University |
| Address | 421 Main St. |
| Postal Code | 01740 |
| City | Bolton, MA |
| Country | United States |
| Phone | + 978-779-6312 |
| Fax | + |
| Mobile | + |
| fred_(on)_greatbrook.com [@ replaced for spam protection] | |
| Organisation URL | |
| Personal URL | |
| Membership | |
| Languages | English |
| Specialism | Callcenter:
Call Center Metrics Consulting for Services Sales and Marketing Contact Center Strategy Contact Centre Management Customer Care Customer Satisfaction in the Call Center Strategic Planning |
| Photograph | Description or CV |
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Description: For 20 years, Fred has worked in the customer support industry as an academic, practitioner, and now consultant. Dr. Van Bennekom research and business practice examine the use of customer feedback for organizational improvement, with a special focus on the strategic linkage between customer support and product engineering. He specializes in authoring surveys used by support service organizations for service program development and for quality control purposes. Fred has published in both industry and academic journals and is a frequent speaker at industry conferences worldwide. Recently, Fred authored, Customer Surveying: A Guidebook for Customer Service Managers. |
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Last update: 2002-04-05 12:00:00 Visits since 28-08-2008: 1307 |