Expert profile: Gianluca Ferranti

[ ID = 0829 ] Gianluca Ferranti 
Name Ferranti, Gianluca
Job Title International Business Development 
Organisation Reitek Spa 
Address Viale Monza 256 
Postal Code 20126 
City Milan 
Country Italy 
Phone + +39 02 27070045
Fax + +39 02 27002930
Email g.ferranti_(on)_reitek.com [@ replaced for spam protection]
Organisation URL  
Personal URL  
Specialism Callcenter:
Call Center
Call Center Automation
Call Center Management
Call Center Predictive Dialing Platforms
Call Center Telephone Switching
Computer Telephony Integration
Contact Center Builds
Contact Center Strategy
CTI (selection and application design)
Customer Relationship Management Services
Interactive Voice Response (IVR)
IVRs (selection and menu design)
PC-based and LAN-based
Research - Competitive and Customer
Technology Implementation
Business Application of Speech Technology
Information Services by Telephone using Speech Technologies
Speech Technologies
Speech-Enabled IVR Systems
Text to Speech in Telephony
PhotographDescription or CV

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