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Expert profile: Gianluca Ferranti
[ ID = 0829 ] |
Gianluca Ferranti |
Name |
Ferranti, Gianluca |
Job Title | International Business Development |
Organisation |
Reitek Spa |
Address | Viale Monza 256 |
Postal Code | 20126 |
City | Milan |
Country | Italy |
Phone | + +39 02 27070045 |
Fax | + +39 02 27002930 |
Mobile | + |
Email |
g.ferranti_(on)_reitek.com
[@ replaced for spam protection] |
Organisation URL |
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Personal URL |
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Membership |
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Languages | English |
Specialism |
Callcenter:
ACDs
Call Center
Call Center Automation
Call Center Management
Call Center Predictive Dialing Platforms
Call Center Telephone Switching
Computer Telephony Integration
Contact Center Builds
Contact Center Strategy
CTI (selection and application design)
Customer Relationship Management Services
Interactive Voice Response (IVR)
IVRs (selection and menu design)
PC-based and LAN-based
Research - Competitive and Customer
Technology Implementation
Telecommunications
VoIP
Speechtechnology:
Business Application of Speech Technology
eCRM
Information Services by Telephone using Speech Technologies
Speech Technologies
Speech-Enabled IVR Systems
Text to Speech in Telephony
Text-to-Speech
VoIP |
Photograph | Description or CV |
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Last update: 2002-04-05 12:00:00
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