Expert profile: Rik Burger

[ ID = 0840 ] Rik Burger 
Name Burger, Rik
Job Title Consultant 
Organisation Paul Postma Marketing Consultancy B.V. 
Address Edisonbaan 14a 
Postal Code 3439 MN 
City Nieuwegein 
Country Netherlands 
Phone + 31(0)302598488
Fax + 31(0)302598484
Email rik.burger_(on)_ppmc.nl [@ replaced for spam protection]
Organisation URL  
Personal URL  
Specialism Callcenter:
Billing Support Systems
Call Center
Call Center Automation
Call Center Management
Call Center Metrics
Call Center Predictive Dialing Platforms
Call Center Telephone Switching
Channel Management
Chief Technical Consultant
Clients participate in call centre industry
Computer Telephony Integration
Consulting for Services Sales and Marketing
Contact Center Builds
Contact Center Optimisation
Contact Center Strategy
Contact Centre Management
contact centre recording and analysis software
Cost Management Control
CTI (selection and application design)
Customer Care
Customer Care Process
Customer Relationship Management Services
Customer Satisfaction in the Call Center
e-Support Knowledge Centers
Interactive Voice Response (IVR)
Internet Enabled Support
IVRs (selection and menu design)
Knowledge Management
Management Consulting
Managing Contact Center Web Enablement
Measuring CRM
Monitoring and Coaching
Multi-medium Customer Relationship solutions
Project Management
Services Marketing and Sales (inside and outside)
Strategic Planning
Technology Implementation
Workforce Management
Business Application of Speech Technology
Development and Implementation of Speech Technology Applications
PhotographDescription or CV
Description: Management Consultant in the area of marketing, sales and service for the top 100 companies in The Netherlands. More than 12 years experience in setting up multi-channel call/contact centers in Europe. Developed several succesfull internet concepts and emarketing campagnes.

Update your profile Last update: 2006-08-16 10:07:46   Visits since 28-08-2008: 3102


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