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Expert profile: Rik Burger
[ ID = 0840 ] |
Rik Burger |
Name |
Burger, Rik |
Job Title | Consultant |
Organisation |
Paul Postma Marketing Consultancy B.V. |
Address | Edisonbaan 14a |
Postal Code | 3439 MN |
City | Nieuwegein |
Country | Netherlands |
Phone | + 31(0)302598488 |
Fax | + 31(0)302598484 |
Mobile | + |
Email |
rik.burger_(on)_ppmc.nl
[@ replaced for spam protection] |
Organisation URL |
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Personal URL |
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Membership |
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Languages | English |
Specialism |
Callcenter:
ACDs
Advertising
Billing Support Systems
Call Center
Call Center Automation
Call Center Management
Call Center Metrics
Call Center Predictive Dialing Platforms
Call Center Telephone Switching
CC-Audit
Channel Management
Chief Technical Consultant
Clients participate in call centre industry
Computer Telephony Integration
Consulting for Services Sales and Marketing
Contact Center Builds
Contact Center Optimisation
Contact Center Strategy
Contact Centre Management
contact centre recording and analysis software
Cost Management Control
CTI (selection and application design)
Customer Care
Customer Care Process
Customer Relationship Management Services
Customer Satisfaction in the Call Center
e-Business
e-Support
e-Support Knowledge Centers
Interactive Voice Response (IVR)
Internet Enabled Support
IVRs (selection and menu design)
Knowledge Management
Management Consulting
Managing Contact Center Web Enablement
Marketing
Measuring CRM
Monitoring and Coaching
Multi-medium Customer Relationship solutions
Project Management
Recruitment
Services Marketing and Sales (inside and outside)
Strategic Planning
Technology Implementation
Telecommunications
Telemarketing
Training
VoIP
Workforce Management
Speechtechnology:
Business Application of Speech Technology
Development and Implementation of Speech Technology Applications
eCRM |
Photograph | Description or CV |
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Last update: 2006-08-16 10:07:46
Visits since 28-08-2008: 4474
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