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| [ ID = 0840 ] | Rik Burger |
|---|---|
| Name | Burger, Rik |
| Job Title | Consultant |
| Organisation | Paul Postma Marketing Consultancy B.V. |
| Address | Edisonbaan 14a |
| Postal Code | 3439 MN |
| City | Nieuwegein |
| Country | Netherlands |
| Phone | + 31(0)302598488 |
| Fax | + 31(0)302598484 |
| Mobile | + |
| rik.burger_(on)_ppmc.nl [@ replaced for spam protection] | |
| Organisation URL | |
| Personal URL | |
| Membership | |
| Languages | English |
| Specialism | Callcenter:
ACDs Advertising Billing Support Systems Call Center Call Center Automation Call Center Management Call Center Metrics Call Center Predictive Dialing Platforms Call Center Telephone Switching CC-Audit Channel Management Chief Technical Consultant Clients participate in call centre industry Computer Telephony Integration Consulting for Services Sales and Marketing Contact Center Builds Contact Center Optimisation Contact Center Strategy Contact Centre Management contact centre recording and analysis software Cost Management Control CTI (selection and application design) Customer Care Customer Care Process Customer Relationship Management Services Customer Satisfaction in the Call Center e-Business e-Support e-Support Knowledge Centers Interactive Voice Response (IVR) Internet Enabled Support IVRs (selection and menu design) Knowledge Management Management Consulting Managing Contact Center Web Enablement Marketing Measuring CRM Monitoring and Coaching Multi-medium Customer Relationship solutions Project Management Recruitment Services Marketing and Sales (inside and outside) Strategic Planning Technology Implementation Telecommunications Telemarketing Training VoIP Workforce Management Speechtechnology: Business Application of Speech Technology Development and Implementation of Speech Technology Applications eCRM |
| Photograph | Description or CV |
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Description: Management Consultant in the area of marketing, sales and service for the top 100 companies in The Netherlands. More than 12 years experience in setting up multi-channel call/contact centers in Europe. Developed several succesfull internet concepts and emarketing campagnes. |
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Last update: 2006-08-16 10:07:46 Visits since 28-08-2008: 2857 |