Expert profile: Elizabeth Liz Ahearn [ Ms. ]

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Description: Elizabeth Liz Ahearn founded The Radclyffe Group in 1994
   after many successful years in the call center service industry. The
   Radclyffe Group was established to provide consulting and training
   services to call center clients and to create an alternative for
   companies requiring quantifiable results for their own call center
   operations. Ms. Ahearn has achieved recognition throughout the
   industry by developing and delivering innovative strategies to
   accomplish increased customer satisfaction and retention among company
   call centers. As a well-known industry speaker and author, Ms. Ahearn
   previously held executive positions at Automatic Data Processing
   (ADP), IMS North America, Pepsi-Cola Company, and Levi Strauss &
   Company. Additionally, she received both the Marketing Excellence
   Award and The Koshland Award for Outstanding Achievement. Currently,
   Ms. Ahearn sits on the Nominating Committee for the Society of
   Consumer Affairs Professionals in Business (SOCAP) and previously
   served on the SOCAP National Board of Directors, chaired the New
   Product Development Committee, and served on the 1997 Marketing
   Committee. In addition, she is past president of the Northern
   California Chapter of SOCAP and a member of the Institute of
   Management Consultants (IMC) and the International Customer Service
   Association (ICSA). Voted as the number-one rated speaker last year at
   Purdue Universitys Call Center Campus, Ms. Ahearn continues to conduct
   educational seminars on call center topics at conference locations
   throughout the year. Ms. Ahearn earned a Masters of Arts degree in
   educational administration and supervision from Seton Hall University
   and a Bachelors of Arts degree in early childhood and elementary
   education from Centenary College.