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Expert profile: Mr P.Paul Celen

[ ID = 1314 ] Mr P.Paul Celen 
Name Celen, Mr P.Paul
Job Title consultant 
Organisation Volkart Management Consultants 
Address Stampfenbachstrasse 119 
Postal Code 8006 
City Zurich 
Country Switzerland 
Phone + +41/1360.5010
Fax + +41/1360.5019
Mobile
Email ppcelen_(on)_volkart-management.com [@ replaced for spam protection]
Organisation URL http://volkart-management.com 
Personal URL  
Membership  
LanguagesEnglish french, dutch,german,italian
Specialism -application design & development
-business application of speech
-call center automation & management
-call center tuning
-contact centre stratgey, management & optimation
-consulting services sales & marketing
-customer care and satisfaction
-dialogue and dialogue design
-e-business
-financial applications
-hosting solutions
-human factors
-information services by telephone using speech
-IVR
-Internet
-Knowledge Management
-Management Consulting
-Marketing
-project management
-recruitment
-service design, SLA, selling, marketing
-speech applications
-speech databases
-speech IVR
-speech technologies
-system integration
-telecommunications
-testing of dialogue systems
-training
-usability of speech applications
-web applications
-wireless communications applications 
PhotographDescription or CV

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