Expert profile: Founder Kevin Smith

[ ID = 1843 ] Founder Kevin Smith 
Name Smith, Founder Kevin
Job Title Founder 
Organisation Inactu Group LLC 
Address 826 Mockingbird Trail 
Postal Code 80421 
City Bailey 
Country United States 
Phone + 303-838-9484
Email kevin.smith_(on)_inactu.com [@ replaced for spam protection]
Organisation URL http://www.inactu.com 
Personal URL  
Specialism Call Center Automation
Call Center Management
Call Center Metrics
Call Center Telephone Switching
Callcenter Tuning
Consulting for Services Sales and Marketing
Contact Center Builds
Contact Center Optimisation
Contact Center Strategy
Contact Centre Management
Customer Care
Customer Care Process
Customer Relationship Management Services
Customer Satisfaction in the Call Center
e-Support Knowledge Centers
Interactive Voice Response (IVR)
Interim Management
Internet Enabled Support
Knowledge Management
Management Consulting
Managing Contact Center Web Enablement
Project Management
Service Design
Service Level Agreements (SLAs)
Service selling
Services Marketing and Sales (inside and outside)
Technology Implementation
Training - Value Selling, Negotiating, Pricing, Marketing
Workforce Management 
PhotographDescription or CV

Call center and global outsourcing management consultants. We will help you with all aspects of your outsourcing project, including:
- Analysis & Design
- Implementation & Transition
- Training & Training Development
- Project Management
- Management Consulting

We are experienced in implementing and managing programs in the US, Canada, Latin America, Asia (including India, Philippines & China) as well as in Europe. We can also help take you to the newest call center location - South Africa.
Update your profile Last update: 2004-11-28 22:32:34   Visits since 28-08-2008: 2978


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