Highly accomplished Software Engineering Project Manager with excellent
experience directing design and development of software systems in a timely and
- Proven ability to oversee development projects through full systems
development life cycle to meet client requirements.
- Demonstrated skill hiring, training, evaluating, and leading successful
employee teams in software engineering efforts.
- Recognized as a creative and effective technical troubleshooter and problem
solver with excellent attention to detail.
- Strong communication, client support, and documentation skills, including
bilingual fluency in English and Spanish.
- Resourceful coordinator and leader in fast-paced software development
- Software Engineering Project Management
- Full Life Cycle Systems Design & Development
- Systems Implementation & Integration
- Staff Development
- Research & Development
- User Training & Support
Languages: C/C++, Java, Visual Basic, Pascal, SQL, XML, VXML, XSLT, UNIX Shell
Software: Oracle, MySQL, MS Office (Access, Excel, Works, Word, & PowerPoint),
MS Project, Apache, Internet Information Server (IIS), Natural Language
recognition software (Nuance, Speechworks), Telephony Integration (Dialogic,
Protocols: POP3, SMTP, HTTP, NNTP, SMNP, TCP/IP, UDP, Telnet, Ftp, SMS, SMPP,
R2, CAS, SS7, TCAP, ISUP, ISDN, T1 & E1
Platforms: Microsoft Windows XP, 2000, & NT, UNIX, Linux, Sun Solaris, & BSD
IBM, Lenexa, KS 2005 Present
Project Manager and Voice IT Specialist
Participated in key projects for one of the largest telecommunications provider
in the USA. Participated in multidisciplinary teams. Achieve major cost cuts by
designing and lead projects that resulted in customers effectively
Managed development of complex systems.
Develop internal processes and help in roles definition.
Promoted and deployed tools to increase efficiency.
Recognized by our client who stated that they were
impressed with your ability to take the user experience requested and quickly
translate it into a design that supports the experience
NETCOM VOICE TECH/NETCOM SISTEMAS, Davie, FL & Caracas, Venezuela 1996
Engineering Project Manager, Florida (2002 Present)
Managed software engineering projects through all life cycle phases from
initiation to timely and accurate completion. Hire, train, evaluate, and lead
teams of up to 10 software developers. Direct efforts designing architecture to
integrate telecommunications, networking, websites, databases, and voice
Oversee programming of critical and difficult code. Manage technological
resource decision-making. Prepare and administer information technology budget.
Monitor and enhance technology utilization. Troubleshoot and resolve developer
and user problems. Provide client technical support onsite. Prepare technical
Led development of complex systems for second wireless carrier in
Managed development of major value-added system for wireless carrier in
Increase conference calls allowed by 25% with telephony resource
Created module enabling IVR call transfers over digital E1 connection
using CAS protocol.
Built module for call establishment without subscriber charge over E1
line using R2/MFC.
Developed module for call control and administrative operations on SS7
node and to allow voice recognition applications to interact with callers.
Engineering Project Manager, Venezuela (2000 2002)
Managed three groups of five software engineers developing systems for telecom
industry clients and internal use. Directed projects through all phases to
completion. Analyzed, selected, and approved technology for use. Designed and
deployed database architecture. Determined and met client system requirements.
Tested and debugged software.
Designed and developed system sold for more than $1 million.
Led development of complex value-added system for second wireless
carrier in Mexico City.
Senior Systems Analyst (1996 2000)
Designed and developed software systems for banking industry. Oversaw all
aspects of systems development from initiation to deployment.
Achieved savings over $1.5 million for second largest wireless carrier
in Venezuela through systems design and development.
Developed unique system to control features of CAS telephony protocol.
SIEMENS-NIXDORF, Caracas, Venezuela 1993 1996
Senior Systems Analyst
Developed systems for the banking industry
Developed systems to integrate mainframe environment with UNIX and PC
Developed system to distribute signature images across numerous branches
for major Venezuelan bank.
Created program to convert bitmap images to proprietary encoding.
Bachelor of Science, Computer Engineering
Rafael Urdaneta University, Maracaibo, Venezuela
(Served as division chief overseeing product development and public relations)
Studies toward Master of Business Administration
IESA, Caracas, Venezuela
Gran Mariscal de Ayacucho Scholarship
National Scholarship provided by the venezuelan government
Caracas, Venezuela, 1993
MEMBERSHIPS AND AFFILIATIONS
Member of the International High IQ Society