Expert profile: Mr. Philippe Vanlanduyt
|[ ID = 2241 ]
||Mr. Philippe Vanlanduyt |
||Vanlanduyt, Mr. Philippe|
|Job Title ||Sales and Marketing Director |
||Conectys Serv Telecom |
|Address ||Ajuinlei 1 |
|Postal Code ||9000 |
|City ||Gent |
|Country ||Belgium |
|Phone ||+32 9 298 01 11|
|Fax ||+32 9 270 30 28|
|Mobile ||+ |
[@ replaced for spam protection]|
|Languages||English Dutch, French|
||Business Process Outsourcing, Knowledge Process Outsourcing, Build Operate Transfer, Customer Care Center, (Technical) Helpdesk, Market Surveys, Computer Aided Telephone Interviews, Data Collection, Document Processing Solutions. |
|Photograph||Description or CV|
Companies with multilingual BPO, KPO and Contact Center needs were left with two options so far :|
√ to partner with (high salary and overhead cost) onshore multinationals.
√ to partner with multiple (low to medium salary cost) single language providers in different geographies (such as India/China for English, North Africa for French, Poland for German, South America for Spanish and Southern Italy for Italian, etc ...).
Both options have significant drawbacks which undermine the success of outsourcing projects. Onshore providers are simply prohibitively expensive due to inflated cost of labour and overhead, and outsourcing to multiple offshore providers creates unacceptable complexity, process inefficiency.
The challenge here is access to a cost efficient offshore quality service provider with multilingual capabilities.
Conectys is a BPO/KPO/Contact Center/Helpdesk service provider located in Ghent, Belgium, with state of the art multilingual delivery sites located Nearshore, covering the majority of West- and East European languages and cultures.
As a result, Conectys has the unique ability to offer single point of contact quality Outsourcing Services for companies wishing to maximise access to offshore quality skills and cost savings while minimising the risk of having to partner with multiple parties.
Additionally, all our services leverage state of the art multi-channel IP based Customer Interaction Management (Voice, email, chat, web callback, co-browsing, etc
) and Customer Relationship Management platforms. This enables us to offer a truly integrated location independent service. Even our Customers staff can work on the same platforms as Conectys staff, resulting in a virtually integrated team, with real time monitoring and reporting.
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||Last update: 2008-09-05 11:04:41
Visits since 28-08-2008: 2803