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Expert profile: Mr. Philippe Vanlanduyt

[ ID = 2241 ] Mr. Philippe Vanlanduyt 
Name Vanlanduyt, Mr. Philippe
Job Title Sales and Marketing Director 
Organisation Conectys Serv Telecom 
Address Ajuinlei 1 
Postal Code 9000 
City Gent 
Country Belgium 
Phone +32  9 298 01 11
Fax +32 9 270 30 28
Mobile
Email philippe.vanlanduyt_(on)_conectys.com [@ replaced for spam protection]
Organisation URL http://www.conectys.com 
Personal URL  
Membership  
LanguagesEnglish Dutch, French
Specialism Business Process Outsourcing, Knowledge Process Outsourcing, Build Operate Transfer, Customer Care Center, (Technical) Helpdesk, Market Surveys, Computer Aided Telephone Interviews, Data Collection, Document Processing Solutions.  
PhotographDescription or CV
Companies with multilingual BPO, KPO and Contact Center needs were left with two options so far :

√ to partner with (high salary and overhead cost) onshore multinationals.
√ to partner with multiple (low to medium salary cost) single language providers in different geographies (such as India/China for English, North Africa for French, Poland for German, South America for Spanish and Southern Italy for Italian, etc ...).

Both options have significant drawbacks which undermine the success of outsourcing projects. Onshore providers are simply prohibitively expensive due to inflated cost of labour and overhead, and outsourcing to multiple offshore providers creates unacceptable complexity, process inefficiency.

The challenge here is access to a cost efficient offshore quality service provider with multilingual capabilities.

Conectys is a BPO/KPO/Contact Center/Helpdesk service provider located in Ghent, Belgium, with state of the art multilingual delivery sites located Nearshore, covering the majority of West- and East European languages and cultures.

As a result, Conectys has the unique ability to offer single point of contact quality Outsourcing Services for companies wishing to maximise access to offshore quality skills and cost savings while minimising the risk of having to partner with multiple parties.

Additionally, all our services leverage state of the art multi-channel IP based Customer Interaction Management (Voice, email, chat, web callback, co-browsing, etc …) and Customer Relationship Management platforms. This enables us to offer a truly integrated location independent service. Even our Customer’s staff can work on the same platforms as Conectys’ staff, resulting in a virtually integrated team, with real time monitoring and reporting.

More info :
www.conectys.com
philippe.vanlanduyt@conectys.com
Update your profile Last update: 2008-09-05 11:04:41   Visits since 28-08-2008: 2574

 

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