Expert profile: Mr. Darryl Fernandes

[ ID = 2292 ] Mr. Darryl Fernandes 
Name Fernandes, Mr. Darryl
Job Title Business Developer 
Organisation Venturia 
Address P.O. Box 500813 
Postal Code 500813 
City Dubai 
Country United Arab Emirates 
Phone +971 43643936
Fax +971 43636759
Mobile +971 507680368
Email busdev_(on)_eventuria.com [@ replaced for spam protection]
Organisation URL  
Personal URL  
Specialism 24/7 support
Application Software Development
Billing Support Systems
Call Center Automation
Call Center Management
Contact Center Builds
Contact Centre Management
Customer Care
Customer Care Process
Customer Satisfaction in the Call Center
Cutting Edge Customer Service
Managing Contact Center Web Enablement
Service Level Agreements (SLAs)
Workforce Management 
PhotographDescription or CV
Dedicated seats - multi-skilled in the Digital Mobile Content Space and experienced in the US market place.
Support of all customer interaction - Voice (Inbound/Outbound), Email, Web-Form, Fax, Letters, Chat and SMS.
Ability to automate key customer interaction processes i.e. Refunds (Using VRBI- Venturia Refund Banking Interface), Service Cancellations etc.
All use of V-Suite applications tailored specifically for the Digital Mobile Content industry. (Fully Hosted and Managed).
Hosted in state of the art data centre backed by 24/7 helpdesk, support and management capability.
Standardized reporting and data transfer format for legal & regulatory complaints.
Dashboard (V-Reporter) presenting the “pulse” of the customer care operation – Timely and accurate information through the web.
Support in English and Spanish.
Outbound calling - Proactive sales call, up-sell, cross-sell, surveys etc
Update your profile Last update: 2009-02-22 11:36:41   Visits since 28-08-2008: 234


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