Expert profile: Mr. Darryl Fernandes
|[ ID = 2292 ]
||Mr. Darryl Fernandes |
||Fernandes, Mr. Darryl|
|Job Title ||Business Developer |
|Address ||P.O. Box 500813 |
|Postal Code ||500813 |
|City ||Dubai |
|Country ||United Arab Emirates |
|Phone ||+971 43643936|
|Fax ||+971 43636759|
|Mobile ||+971 507680368|
[@ replaced for spam protection]|
Application Software Development
Billing Support Systems
Call Center Automation
Call Center Management
Contact Center Builds
Contact Centre Management
Customer Care Process
Customer Satisfaction in the Call Center
Cutting Edge Customer Service
Managing Contact Center Web Enablement
Service Level Agreements (SLAs)
|Photograph||Description or CV|
Dedicated seats - multi-skilled in the Digital Mobile Content Space and experienced in the US market place.|
Support of all customer interaction - Voice (Inbound/Outbound), Email, Web-Form, Fax, Letters, Chat and SMS.
Ability to automate key customer interaction processes i.e. Refunds (Using VRBI- Venturia Refund Banking Interface), Service Cancellations etc.
All use of V-Suite applications tailored specifically for the Digital Mobile Content industry. (Fully Hosted and Managed).
Hosted in state of the art data centre backed by 24/7 helpdesk, support and management capability.
Standardized reporting and data transfer format for legal & regulatory complaints.
Dashboard (V-Reporter) presenting the pulse of the customer care operation Timely and accurate information through the web.
Support in English and Spanish.
Outbound calling - Proactive sales call, up-sell, cross-sell, surveys etc
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||Last update: 2009-02-22 11:36:41
Visits since 28-08-2008: 2650