Call Center Metrics
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Expert profile: Mr. Luis Campos |
| [ ID = 2357 ] | Mr. Luis Campos |
|---|---|
| Name | Campos, Mr. Luis |
| Job Title | Director Of Marketing |
| Organisation | J.Lodge |
| Address | 13130 Westlinks Terrace #5 |
| Postal Code | 33913 |
| City | Fort Myers |
| Country | United States |
| Phone | +1 888-354-5050 Ext. 109 |
| Fax | +1 239-225-0656 |
| Mobile | +1 239-247-4460 |
| lcampos_(on)_jlodge.com [@ replaced for spam protection] | |
| Organisation URL | http://www.jlodge.com |
| Personal URL | |
| Membership | |
| Languages | English Spanish |
| Specialism | Call Center Management
Call Center Metrics |
| Photograph | Description or CV |
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Last update: 2009-07-30 14:42:50 #!/usr/bin/ksh # cntr.cgi -- # version 0 DOC=$DOCUMENT_ROOT$DOCUMENT_URI VSTART=28-08-2008 WRONGLOG=${DOCUMENT_ROOT}/cntr.txt echo Content-type:text/html echo case $DOC in *experts*) CDIR=${DOCUMENT_ROOT}/cntex ;; *orgs*) CDIR=${DOCUMENT_ROOT}/cntor ;; *) WRONG=yes ;; esac CFILE=${DOC##*/} case ${CFILE} in [0-9][0-9][0-9][0-9].html) WRONG=no ;; *) WRONG=yes ;; esac [ $WRONG = yes ] && { echo "$(date) $REMOTE_ADDR ${DOC}" >> $WRONGLOG exit } CCNT=${CDIR}/${CFILE%.html}.txt CLCK=${CDIR}/${CFILE%.html}.lck [ -s $CCNT ] && COUNT=$(head -1 $CCNT) COUNT=$(( ${COUNT:-0} + 1 )) [ -f $CLCK ] || { touch $CLCK echo $COUNT > $CCNT rm -f $CLCK } echo " Visits since $VSTART: $COUNT" |