Customer Relationship Management Services
Customer Satisfaction in the Call Center
Cutting Edge Customer Services
Managing Contact Center Web Enablement
Market Research
Customer Care Process
Contact Center Strategy
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Awais Gillani is the key person of Emenac Inc. and solely responsible for its sub-unit “Emenac Call Center Services”. With over 10 years experience in direct marketing, online marketing, international product sales, and applying a strong expertise in customer-driven, long-term strategic business and marketing planning for different businesses. “Gillani” is really a wonderful addition to the consulting services offered by Emenac Inc. to its clients. Professional behavior, ethics and strong educational background makes him singular in BPO Industry. He is on best to help clients in achieving their business goals.
Prior to joining Emenac Inc. as Managing Director, Gillani was a senior business consultant for Perfect Travel, where he led corporate business development and new benefactor systems with 70% success rate. In his first three years, Gillani increased the firm's marketing consulting revenues by 20%. While working with Perfect Travel, he was involved in exploring joint venture opportunities with companies and finally ended up being one of the artificer of “Emenac Call Center Services” in 2007 under Emenac Inc.
Starting from scratches as BPO Company, Gillani managed strategic planning for Emenac Inc. including business development model, clarification of objectives, coordination of planning teams, and achieving acceptance and implementation of plans successfully. With his marketing background, he directed the design and installation of user-friendly and responsive executive management systems in Emenac Inc. which is now standing high in Information Technology sector with its multi-million dollar projects like “Emenac Soft, Emenac packaging, Emenac travel, Emenac print”.
From 2009, he is the only responsible person for Emenac Call Center Services and till now he has managed a diverse project portfolio, including market analysis studies, agents training systems, managed customer care systems, structured call & voice quality systems, marketing feasibility profiles and customer satisfaction measurement.
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