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Organisation profile: Customer Service Management Group
| [ ID = 2012 ] | Customer Service Management Group |
|---|---|
| Organisation name | Customer Service Management Group |
| Short name or acronym | Customer Service Management Group |
| Organisation type | Company |
| Activity type | Call centers |
| Address | 21 High Street, Green Street Green, Orpington, Kent |
| Postal Code | BR6 6BG |
| City | Orpington |
| Country | United Kingdom |
| Phone | + +44 1689 889 100 |
| Fax | + +44 1689 889 227 |
| info_(on)_csm-europe.com | |
| Organisation URL | http://www.csm-europe.com |
| Logo | Description |
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CSM Group provides information and services to help organisations support and manage their customers. CSM Focus, the membership arm of the group, is a professional association comprising over 1000 member organisations concerned with customer service, having either a focus on helpdesks or on call centres. CSM Group is well known for its magazine, Customer Management and its highly acclaimed Customer Service Management conferences. The conferences are held in the U.S. and the U.K. and draw over 1,200 and 600 paying attendees respectively. Additionally, CSM holds an annual U.K. based helpdesk and call centre conference and the Customer Service and Support Exhibition. CSM partners with its world-wide membership base to provide answers to industry questions, deliver workshops and training programmes, and has recently partnered with the Help Desk Institute in the US to build open-industry standards for the certification of individual customer support agents and customer support centres. HDI and CSM are both part of ThinkService Inc. |
| Contact | |
| Name | Miss Fiona Heritage |
| Function | Marketing |
| Department | Marketing |
| fionah_(on)_csm-europe.com | |
| Phone | + +44 1689 889 100 |
| Fax | + +44 1689 889 227 |
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