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Creates customised solutions for dissolving customer
satisfaction stress points in theinter-connected areas of: "Strategic"
- scenario conversations, learning journeys, strategy formation,
values integration, loyalty anchoring, service leadership;
"Operational" - business process improvement, competency development,
service measurement, harnessing diversity, response-abilty,
training;"Emotional" - workplace motivational environment, culture,
transition, learning, creativity.
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