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Dictaphone develops integrated voice and datamanagement
systems and software, including dictation voice processing, record
management and communications recording. The da Vinci QMS/CMS gives
contact centersquality monitoring and call recordingtechnology
combined with advanced customer service evaluation tools andtraining
programs. Using da Vinci's unique 3-d data mining tool, contact
centers can mine their CTI data customer experience data andagent
evaluation data, together with their voice recordings, to identify new
strategies to enhance their operational effectiveness andcustomer
satisfaction.
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