Intellisystems markets an interactive expert system that
provides self-support on the phone and on the Web. The IntelliSystem
guides callers through a series of diagnostic questions and delivers
trouble-shooting, much like a human expert. Self-support with the
IntelliSystem helps callers find their own answers, reducing the
numberof issues to be resolved by live agents. This technology is
being used successfully to deflect calls from live support at Intuit,
Netscape, Gateway 2000, Broderbund, Iomega, and Adaptec.