Help Desk Institute's mission is to lead the IT support profession
worldwide by setting industry standards, establishing site certification and
individual qualification and training programmes and providing access to
industry resources. HDI is member-focused, and remains vendor-neutral in its
efforts to facilitate open, independent networking and information sharing
within the association network for its 7,500 members worldwide.
Help Desk Institute (HDI) is a member-centric organisation, focusing on the
needs of internal and external support organisations and the suppliers who
HDI provides specialist information about the technologies, tools and trends of
the help desk and IT support industry, as well as providing customised training
and qualification programmes for individuals and for site certification. As a
member of the Help Desk Institute, you will have the opportunity to network
with your peers, share ideas, debate current issues, define industry standards
and address concerns that shape the industry and motivate change.
HDI is the leading support services association worldwide.