Vocalibur is specialised in speech technology. Besides knowledge about
the fundamentals of all technologies in this field (ASR, TTS, Speaker
Recognition), we also have hands-on experience in applying these
technologies in speech driven automatic information services. It is
our goal to assist you in creating such services. By implementing
speech technology into your systems, you can guarantee your customers
24-7 availability, while costs are reduced or extra revenue streams
are generated. Speech technology also opens the door to new services
without having to implement a complete call-centre. Existing
touch-tone services can be replaced by speech enabled dialog systems.
Whilst the dialog system handles basic routine activities, call-centre
agents only have to answer questions requiring human intelligence.
Vocalibur focuses on voice application design. The starting point of
all speech technology applications is the dialog, since it models the
man-machine interaction interface. A well-designed dialog will supply
the customer with the desired information as fast as possible.