CTware began its operations in 1998 as an independent software developer of the
Xbuilder, a telecommunication Application Generator Engine.
CTwares flagship product, Xpresso, is the companys all-in-one
contact center software. The Xpresso is designed to maximize customer
experience and satisfaction by connecting phone, fax, voice mail and the web
together with customer data. Xpresso can handle considerable volumes of
communications simultaneously, with capabilities of logging, screening and
forwarding to a designated agent or to an auto-attendant for self-customer care.