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Technical expertise, leadership and consultation for the planning, design and
implementation of multi-channel Contact Centers, Transaction Processing
Solutions, Systems Architecture, and Technical Project Management. Focus is on
the improvement of performance through the effective use of technology in the
areas of Contact Center Networking, Transaction Processing, and Multi-Site
“Virtual” Contact Center Routing with accompanying Computer Telephony
Integration, Multimedia/eCommerce application development, and Enterprise
Application Integration.
* Customer Interaction strategy
* Requirements analysis and documentation
* Contact Center technology assessment
* Technology and vendor evaluation
* Program/Project Leadership
* Act as subject matter expert and technical consultant for multi-channel
contact center planning, design, implementation and testing.
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