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Better Plan is a leading provider of workforce management and planning
solutions for small and medium call centers. Better Plan Ltd. is a privately
held company founded by veterans in the call center and customer service arenas
with over 50 years of combined prior experience. Our innovative WFMwizard
software solution was introduced in 2009. WFMwizard is suitable for business
users seeking to automate their call center operations weekly planning cycle:
accurately forecast call volumes, calculate agents staffing levels needed,
optimize shifts structure design, roster agents, etc. WFMwizard is useful for
both short and long term planning horizons. WFMwizard was created to fulfill a
need of many small and medium call centers for a complete but really affordable
workforce management solution.
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