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FOURRUNNERS has the experience and personnel to create contact solutions that
build
customer satisfaction and increase sales.
We offer a full range of
outbound telemarketing services including acquisition, development, retention,
extension, win-back programs, lead generation, market research surveys, and
appointment setting to both business-to-consumer and business-to-business
customers. Nirvana provides a total Outbound Telemarketing Solution in the
following areas:
Sales
Cold Calling (New Customer Acquisition and
Company Branding)
Warm Calling (Up-Sales to your customer base)
Appointment Setting (Allowing your company to maximize its current sales
force)
Win Back Programs (Helping to preserve your customer base)
Surveys and Customer Satisfaction
Lead Generation/Qualification
List Cleaning
Other B2B or consumer outbound telemarketing application
Market Research
Up-selling/Cross-selling
We provide round the clock
support for customer care, order processing, complaint resolution, direct
response and e-mail response management. Our highly skilled and trained work
force manages your services to deliver customer delight.
Nirvana's
Inbound customer interaction services include:
Servicing customer queries
with regard to existing and new services
Customer queries regarding account
balance, payment information, retail card services, change in personal
information, catalog sales
Inbound welcome calls for customer sign-up
Effective up-selling and cross-selling to existing customers during call
resolution
Order processing
Reservations
Up-selling (Providing
customers a similar product with a higher profit for the client)
Cross-Selling (Providing targeted products to increase clients revenue
while maintaining customer satisfaction)
Change Requests (Changing a
customers current information to ensure an up to date database)
Catalog
Requests (Using rapport building skills we attempt a first call sale)
We
provide round the clock support for customer care, order processing, complaint
resolution, direct response and e-mail response management. Our highly skilled
and trained work force manages your services to deliver customer delight.
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