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Centro Global Solutions, is a leader in providing outsourced customer contact
management solutions and services in the business process outsourcing
(“BPO”) arena. We provide an array of sophisticated customer contact
management solutions to a wide range of clients: large, medium sized
businesses, and public entities around the world, primarily in healthcare and
financial services industries. We serve our clients through two geographic
operating regions: the Americas (United States), and EMEA (Middle East and
Africa). Our America’s and EMEA groups primarily provide customer contact
management services (with an emphasis on inbound customer service and customer
acquisitions), which includes customer assistance and product sales to our
client’s customers. These services are delivered through multiple
communications channels including phone, e-mail, Web, chat and social media.
Our complete service offering helps our clients acquire, retain and increase
the value of their customer relationships. With our delivery sites in
competitive labor markets, we have developed a wide global reach to serve
clients in the United States, Canada, Europe, The Middle East and Africa.
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