Organisation profile: Valoris Center

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Valoris is one of the largest Romanian owned private company in the contact 
center market and, on a national scale, among the top 10 companies in this 
industry.

The management team has more than 4 years level of experience in the management 
of result oriented teams of young professionals for the entire range of the 
contact center services 

The proven competences, supported by the Cisco Contact Center latest generation 
technology integrated with Microsoft CRM and HP infrastructure, as well as the 
services based on proactivity and innovation, recommend Valoris as a trustful 
partner for companies that wish to develop a customer satisfaction oriented 
business. Data security and safety are guaranteed by centralized administration 
systems and advanced protection solutions.

All Valoris clients are provided with customized customer support, sales and 
marketing services of the highest professionalism level, according to the 
quality standards in the industry.

Over 95% of our clients trust us on a long term basis, choosing to constantly 
upgrade the range of services we offer.
Valoris stands out on the contact center market due to:
• Strong references
• Excellent price-quality ratio
• Services that allign to the international quality standards
• Customized services for shared or dedicated workflows
We are a trustful partner, proven by our countinuos activity growth, our client 
portfolio and operational capacity.

We offer the entire range of contact center services, with dedicated 
communication channels (phone, e-mail, chat, SMS, fax)

• Inbound (InfoLine, Customer Support, eCommerce, Overflow Services, etc)
• Outbound (Telemarketing, Telesales, Satisfaction Surveys, Payment 
Reminder, etc)
• Consulting services offered as support to our clients, regarding the 
feasibility of non core business activities outsourcing, and also defining the 
in-house workflows. The services offered by Valoris assure that the costs and 
the human resources are optimized, the operations are flexible and, therefore, 
guarantee the profit growth