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Expert profile: Ian Sewell [ Mr ]
| [ ID = 0321 ] | Ian Sewell [ Mr ] |
|---|---|
| Name | Sewell, Mr Ian |
| Job Title | Business Development Director |
| Organisation | MGt |
| Address | PO Box 200 |
| Postal Code | KY2 6WD |
| City | Kirkcaldy |
| Country | United Kingdom |
| Phone | + +44 (0) 870 840 7000 |
| Fax | + +44 (0) 870 840 7001 |
| Mobile | + |
| isewell_(on)_mgtlimited.com [@ replaced for spam protection] | |
| Organisation URL | |
| Personal URL | |
| Membership | |
| Languages | English |
| Specialism | Callcenter:
Advertising Automated Call Overflow Bespoke and Customised Call Center Call Center Automation Call Center Management Call Center Metrics Call Center Predictive Dialing Platforms Call center simulation Call Center Telephone Switching CC-Audit Chief Technical Consultant Clients participate in call centre industry Computer Telephony Integration concatenation Contact Centre Management contact centre recording and analysis software Cost Management Control Customer Care Customer Relationship Management Services e-Business encoding Flexible Database Integration Interactive Voice Response (IVR) IVRs (selection and menu design) Knowledge Management Large and Small Projects Undertaken Managing Contact Center Web Enablement Mark VIII Turn Key Predictive Dialer Marketing Matching of CC-Technology, Multi-medium Customer Relationship solutions Our Own Development PC-based and LAN-based PR PR Services processing Recruitment Technology Implementation Telemarketing Training Voice of Customer VoIP Work Workforce Management |
| Photograph | Description or CV |
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Description: After serving in HM Diplomatic Service, Ian's call centre career began in one of Scotland's leading call centre staffing agencies. After subsequent roles focused on call centre continuity and the development of outsourced call centre services, Ian and his business partners started MGt Limited with a sharp focus on high end, value added outsourcing for companies in sectors wuch as broadcasting, telecommunications and IT. Multi-channel (web, telephony, iTV) interaction management by highly skilled agents is central to Ian's development work with MGt's partner companies throughout Europe and North America. |
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Last update: 2002-04-05 12:00:00 Visits since 28-08-2008: 2032 |