Expert profile: Ian Sewell [ Mr ]

[ ID = 0321 ] Ian Sewell [ Mr ] 
Name Sewell, Mr Ian
Job Title Business Development Director 
Organisation MGt 
Address PO Box 200 
Postal Code KY2 6WD 
City Kirkcaldy 
Country United Kingdom 
Phone + +44 (0) 870 840 7000
Fax + +44 (0) 870 840 7001
Email isewell_(on)_mgtlimited.com [@ replaced for spam protection]
Organisation URL  
Personal URL  
Specialism Callcenter:
Automated Call Overflow
Bespoke and Customised
Call Center
Call Center Automation
Call Center Management
Call Center Metrics
Call Center Predictive Dialing Platforms
Call center simulation
Call Center Telephone Switching
Chief Technical Consultant
Clients participate in call centre industry
Computer Telephony Integration
Contact Centre Management
contact centre recording and analysis software
Cost Management Control
Customer Care
Customer Relationship Management Services
Flexible Database Integration
Interactive Voice Response (IVR)
IVRs (selection and menu design)
Knowledge Management
Large and Small Projects Undertaken
Managing Contact Center Web Enablement
Mark VIII Turn Key Predictive Dialer
Matching of CC-Technology,
Multi-medium Customer Relationship solutions
Our Own Development
PC-based and LAN-based
PR Services
Technology Implementation
Voice of Customer
Workforce Management 
PhotographDescription or CV
Description: After serving in HM Diplomatic Service, Ian's call centre
   career began in one of Scotland's leading call centre staffing
   agencies. After subsequent roles focused on call centre continuity and
   the development of outsourced call centre services, Ian and his
   business partners started MGt Limited with a sharp focus on high end,
   value added outsourcing for companies in sectors wuch as broadcasting,
   telecommunications and IT. Multi-channel (web, telephony, iTV)
   interaction management by highly skilled agents is central to Ian's
   development work with MGt's partner companies throughout Europe and
   North America.

Update your profile Last update: 2002-04-05 12:00:00   Visits since 28-08-2008: 3077


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