Expert profile: Ann Winter

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[ ID = 0329 ]	Ann Winter
Name	Winter, Ann
Job Title	President
Organisation	Chicagoland Chapter Help Desk Institute
Address	224 S. Michigan Ave. #445
Postal Code	60604
City	Chicago
Country	United States
Phone	+ +1 312 697-0980
Fax	+ +1 312 697-0983
Mobile	+
Email	a.winter_(on)_pinkelephantchicago.com [@ replaced for spam protection]
Organisation URL
Personal URL
Membership
Languages	English
Specialism	Callcenter: Bespoke and Customised Call Center Call Center Automation Call Center Management Call Center Metrics CC-Audit Chief Technical Consultant Clients participate in call centre industry Contact Centre Management Cost Management Control CTI (selection and application design) Customer Care Customer Relationship Management Services e-Business Large and Small Projects Undertaken Marketing Multi-medium Customer Relationship solutions PC-based and LAN-based PR Recruitment Technology Implementation Training Work Workforce Management Speechtechnology: Cost Management Control
Photograph	Description or CV
Update your profile	Last update: 2002-04-05 12:00:00 #!/usr/bin/ksh # cntr.cgi -- # version 0 DOC=$DOCUMENT_ROOT$DOCUMENT_URI VSTART=28-08-2008 WRONGLOG=${DOCUMENT_ROOT}/cntr.txt echo Content-type:text/html echo case $DOC in *experts*) CDIR=${DOCUMENT_ROOT}/cntex ;; *orgs*) CDIR=${DOCUMENT_ROOT}/cntor ;; *) WRONG=yes ;; esac CFILE=${DOC##*/} case ${CFILE} in [0-9][0-9][0-9][0-9].html) WRONG=no ;; *) WRONG=yes ;; esac [ $WRONG = yes ] && { echo "$(date) $REMOTE_ADDR ${DOC}" >> $WRONGLOG exit } CCNT=${CDIR}/${CFILE%.html}.txt CLCK=${CDIR}/${CFILE%.html}.lck [ -s $CCNT ] && COUNT=$(head -1 $CCNT) COUNT=$(( ${COUNT:-0} + 1 )) [ -f $CLCK ] || { touch $CLCK echo $COUNT > $CCNT rm -f $CLCK } echo "  Visits since $VSTART: $COUNT"