Expert profile: Linda D'Amato [ Ms. ]

[ ID = 0381 ] Linda D'Amato [ Ms. ] 
Name D'Amato, Ms. Linda
Job Title Director, Customer Contact Center 
Organisation Draper's & Damon's 
Address 9 Pasteur 
Postal Code 92618 
City Irvine 
Country United States 
Phone + 949-784-3111
Fax + 949-784-3410
Email linda_(on)_drapers.com [@ replaced for spam protection]
Organisation URL  
Personal URL  
Specialism Callcenter:
Automated Call Overflow
Call Center
Call Center Automation
Call Center Management
Call Center Metrics
Call Center Predictive Dialing Platforms
Call center simulation
Call Center Telephone Switching
Channel Management
Computer Telephony Integration
Consulting for Services Sales and Marketing
Contact Center Optimisation
Contact Center Strategy
Contact Centre Management
contact centre recording and analysis software
Cost Management Control
CTI (selection and application design)
Customer Care
Customer Care Process
Customer Relationship Management Services
Customer Satisfaction in the Call Center
Cutting Edge Customer Service
Innovation Management
Interactive Voice Response (IVR)
Internet Enabled Support
IVRs (selection and menu design)
Knowledge Management
KPI and ACD stats
Large and Small Projects Undertaken
Management Consulting
Managing Contact Center Web Enablement
Matching of CC-Technology,
Measuring CRM
PC-based and LAN-based
Process Facilitation and Re-engineering
Project Management
Service Design
Service Level Agreements (SLAs)
Service selling
Services Marketing and Sales (inside and outside)
Strategic Planning
Technology Implementation
Training - Value Selling, Negotiating, Pricing, Marketing
Trends and Directions
Vendor Management
Voice of Customer
Workforce Management 
PhotographDescription or CV

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