Expert profile: Linda D'Amato [ Ms. ]

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[ ID = 0381 ]	Linda D'Amato [ Ms. ]
Name	D'Amato, Ms. Linda
Job Title	Director, Customer Contact Center
Organisation	Draper's & Damon's
Address	9 Pasteur
Postal Code	92618
City	Irvine
Country	United States
Phone	+ 949-784-3111
Fax	+ 949-784-3410
Mobile	+
Email	linda_(on)_drapers.com [@ replaced for spam protection]
Organisation URL
Personal URL
Membership
Languages	English
Specialism	Callcenter: ACDs Automated Call Overflow Call Center Call Center Automation Call Center Management Call Center Metrics Call Center Predictive Dialing Platforms Call center simulation Call Center Telephone Switching CC-Audit Channel Management Computer Telephony Integration Consulting for Services Sales and Marketing Contact Center Optimisation Contact Center Strategy Contact Centre Management contact centre recording and analysis software Cost Management Control CTI (selection and application design) Customer Care Customer Care Process Customer Relationship Management Services Customer Satisfaction in the Call Center Cutting Edge Customer Service e-Business e-Support Innovation Management Interactive Voice Response (IVR) Internet Enabled Support IVRs (selection and menu design) Knowledge Management KPI and ACD stats Large and Small Projects Undertaken Management Consulting Managing Contact Center Web Enablement Matching of CC-Technology, Measuring CRM PC-based and LAN-based Process Facilitation and Re-engineering Project Management Recruitment Service Design Service Level Agreements (SLAs) Service selling Services Marketing and Sales (inside and outside) Strategic Planning Technology Implementation Telecommunications Telemarketing Training Training - Value Selling, Negotiating, Pricing, Marketing Trends and Directions Vendor Management Voice of Customer Workforce Management
Photograph	Description or CV
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