Expert profile: Kim Vey

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[ ID = 0392 ]	Kim Vey
Name	Vey, Kim
Job Title	Principal
Organisation	Right On Queue
Address	793 Trinity Street
Postal Code	L9S 2G8
City	Innisfil, Ontario
Country	Canada
Phone	+ 705 431 0069
Fax	+ 705 431 5391
Mobile	+
Email	kimvey_(on)_home.com [@ replaced for spam protection]
Organisation URL
Personal URL
Membership
Languages	English
Specialism	Callcenter: Call Center Call Center Management Clients participate in call centre industry Contact Center Strategy Contact Centre Management Customer Care Customer Care Process Customer Satisfaction in the Call Center Cutting Edge Customer Service Large and Small Projects Undertaken Management Consulting Monitoring and Coaching Process Documentation Process Facilitation and Re-engineering Strategic Planning Telemarketing Training Trends and Directions Voice of Customer
Photograph	Description or CV
Update your profile	Last update: 2002-04-05 12:00:00 #!/usr/bin/ksh # cntr.cgi -- # version 0 DOC=$DOCUMENT_ROOT$DOCUMENT_URI VSTART=28-08-2008 WRONGLOG=${DOCUMENT_ROOT}/cntr.txt echo Content-type:text/html echo case $DOC in *experts*) CDIR=${DOCUMENT_ROOT}/cntex ;; *orgs*) CDIR=${DOCUMENT_ROOT}/cntor ;; *) WRONG=yes ;; esac CFILE=${DOC##*/} case ${CFILE} in [0-9][0-9][0-9][0-9].html) WRONG=no ;; *) WRONG=yes ;; esac [ $WRONG = yes ] && { echo "$(date) $REMOTE_ADDR ${DOC}" >> $WRONGLOG exit } CCNT=${CDIR}/${CFILE%.html}.txt CLCK=${CDIR}/${CFILE%.html}.lck [ -s $CCNT ] && COUNT=$(head -1 $CCNT) COUNT=$(( ${COUNT:-0} + 1 )) [ -f $CLCK ] || { touch $CLCK echo $COUNT > $CCNT rm -f $CLCK } echo "  Visits since $VSTART: $COUNT"