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Expert profile: Jean Bave-Keerwin
| [ ID = 0395 ] | Jean Bave-Keerwin |
|---|---|
| Name | Bave-Keerwin, Jean |
| Job Title | Principal |
| Organisation | JBK Consulting |
| Address | 16 Birkdale Court |
| Postal Code | 12159 |
| City | Slingerlands, NY |
| Country | United States |
| Phone | + 518-478-9155 |
| Fax | + 518-478-9155 |
| Mobile | + |
| jbaveker_(on)_nycap.rr.com [@ replaced for spam protection] | |
| Organisation URL | |
| Personal URL | |
| Membership | |
| Languages | English |
| Specialism | Callcenter:
Call Avoidance Technology Call Center Call Center Automation Call Center Management Call Center Metrics Contact Center Optimisation Contact Center Strategy Contact Centre Management Customer Care Customer Care Process Innovation Management Interactive Voice Response (IVR) IVRs (selection and menu design) Management Consulting Monitoring and Coaching Process Facilitation and Re-engineering Project Management Service Design Strategic Planning Training Voice of Customer |
| Photograph | Description or CV |
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Description: JBK Consulting is a call/contact center and customer service consulting and training firm led by a Certified Associate of Incoming Calls Management Institute. We serve clients from all sectors, but have special expertise in building, developing and improving government and not-for-profit call centers. |
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Last update: 2002-04-05 12:00:00 Visits since 28-08-2008: 70 |
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