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Expert profile: Jean Bave-Keerwin

[ ID = 0395 ] Jean Bave-Keerwin 
Name Bave-Keerwin, Jean
Job Title Principal 
Organisation JBK Consulting 
Address 16 Birkdale Court 
Postal Code 12159 
City Slingerlands, NY 
Country United States 
Phone + 518-478-9155
Fax + 518-478-9155
Mobile
Email jbaveker_(on)_nycap.rr.com [@ replaced for spam protection]
Organisation URL  
Personal URL  
Membership  
LanguagesEnglish
Specialism Callcenter:
Call Avoidance Technology
Call Center
Call Center Automation
Call Center Management
Call Center Metrics
Contact Center Optimisation
Contact Center Strategy
Contact Centre Management
Customer Care
Customer Care Process
Innovation Management
Interactive Voice Response (IVR)
IVRs (selection and menu design)
Management Consulting
Monitoring and Coaching
Process Facilitation and Re-engineering
Project Management
Service Design
Strategic Planning
Training
Voice of Customer 
PhotographDescription or CV
Description: JBK Consulting is a call/contact center and customer
   service consulting and training firm led by a Certified Associate of
   Incoming Calls Management Institute. We serve clients from all
   sectors, but have special expertise in building, developing and
   improving government and not-for-profit call centers.


Update your profile Last update: 2002-04-05 12:00:00   Visits since 28-08-2008: 3035

 

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