Expert profile: Jean Bave-Keerwin

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[ ID = 0395 ]	Jean Bave-Keerwin
Name	Bave-Keerwin, Jean
Job Title	Principal
Organisation	JBK Consulting
Address	16 Birkdale Court
Postal Code	12159
City	Slingerlands, NY
Country	United States
Phone	+ 518-478-9155
Fax	+ 518-478-9155
Mobile	+
Email	jbaveker_(on)_nycap.rr.com [@ replaced for spam protection]
Organisation URL
Personal URL
Membership
Languages	English
Specialism	Callcenter: Call Avoidance Technology Call Center Call Center Automation Call Center Management Call Center Metrics Contact Center Optimisation Contact Center Strategy Contact Centre Management Customer Care Customer Care Process Innovation Management Interactive Voice Response (IVR) IVRs (selection and menu design) Management Consulting Monitoring and Coaching Process Facilitation and Re-engineering Project Management Service Design Strategic Planning Training Voice of Customer
Photograph	Description or CV
Update your profile	Last update: 2002-04-05 12:00:00 #!/usr/bin/ksh # cntr.cgi -- # version 0 DOC=$DOCUMENT_ROOT$DOCUMENT_URI VSTART=28-08-2008 WRONGLOG=${DOCUMENT_ROOT}/cntr.txt echo Content-type:text/html echo case $DOC in *experts*) CDIR=${DOCUMENT_ROOT}/cntex ;; *orgs*) CDIR=${DOCUMENT_ROOT}/cntor ;; *) WRONG=yes ;; esac CFILE=${DOC##*/} case ${CFILE} in [0-9][0-9][0-9][0-9].html) WRONG=no ;; *) WRONG=yes ;; esac [ $WRONG = yes ] && { echo "$(date) $REMOTE_ADDR ${DOC}" >> $WRONGLOG exit } CCNT=${CDIR}/${CFILE%.html}.txt CLCK=${CDIR}/${CFILE%.html}.lck [ -s $CCNT ] && COUNT=$(head -1 $CCNT) COUNT=$(( ${COUNT:-0} + 1 )) [ -f $CLCK ] || { touch $CLCK echo $COUNT > $CCNT rm -f $CLCK } echo "  Visits since $VSTART: $COUNT"