Expert profile: Olav Strawe

[ ID = 1105 ] Olav Strawe 
Name Strawe, Olav
Job Title Publisher 
Organisation telepublic Verlag 
Address Podbielskiestrasse 325 
Postal Code 30659 
City Hannover 
Country Germany 
Phone +49 511 3348400
Fax +49 511 3348499
Email strawe_(on)_teletalk.de [@ replaced for spam protection]
Organisation URL http://www.teletalk.de 
Personal URL  
Specialism ACDs
Automated Natural Language Speech
Call Center Automation
Contact Center Optimisation
Customer Satisfaction in the Call Center
Dialogue Design
Hosting solutions
Interactive Voice Response (IVR)
Mobile devices
Voice Processing 
PhotographDescription or CV
Description: Olav Strawe holds a business degree from the University of
 Cologne. He also studied at Pennsylvania State University, State
 College USA. He started his carreer developing a Marketing Information
 System for BASF in Manila, Philippines. He then worked as a consultant
 for database design, management information systems and
 telecommunication with UBIS GmbH, Berlin. In 1993 he founded TeleTalk
 - the leading German language publication on Audiotext, Voice
 Processing and professional Telephony Services. As publisher of the
 magazine TeleTalk, Olav Strawe concentrates on current developments
 and issues in telecommunication and value added services. Olav Strawe
 is a renowned expert on the domestic and international 
communication and
 customer care markets. He is a regular speaker at European conferences 
 on these topics.

Update your profile Last update: 2009-02-22 10:57:22   Visits since 28-08-2008: 3591


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