Expert profile: Andy Clunes [ Mr ]

---

[ ID = 1221 ]	Andy Clunes [ Mr ]
Name	Clunes, Mr Andy
Job Title	Consultancy Services Manager
Organisation	Syntellect Ltd
Address	Courtyard Barns, Choke Lane
Postal Code	SL6 6PT
City	Maidenhead, Berkshire
Country	United Kingdom
Phone	+ +44 1628 897500
Fax	+ +44 1628 897501
Mobile	+
Email	rwright_(on)_syntellect.com [@ replaced for spam protection]
Organisation URL
Personal URL
Membership
Languages	English
Specialism	Callcenter: Customer Satisfaction in the Call Center Interactive Voice Response (IVR) IVRs (selection and menu design) Speechtechnology: Adaptive Speech Recognition Speech Enabled IVRs Speech Recognition Speech-Enabled IVR Systems
Photograph	Description or CV
Update your profile	Last update: 2002-04-05 12:00:00 #!/usr/bin/ksh # cntr.cgi -- # version 0 DOC=$DOCUMENT_ROOT$DOCUMENT_URI VSTART=28-08-2008 WRONGLOG=${DOCUMENT_ROOT}/cntr.txt echo Content-type:text/html echo case $DOC in *experts*) CDIR=${DOCUMENT_ROOT}/cntex ;; *orgs*) CDIR=${DOCUMENT_ROOT}/cntor ;; *) WRONG=yes ;; esac CFILE=${DOC##*/} case ${CFILE} in [0-9][0-9][0-9][0-9].html) WRONG=no ;; *) WRONG=yes ;; esac [ $WRONG = yes ] && { echo "$(date) $REMOTE_ADDR ${DOC}" >> $WRONGLOG exit } CCNT=${CDIR}/${CFILE%.html}.txt CLCK=${CDIR}/${CFILE%.html}.lck [ -s $CCNT ] && COUNT=$(head -1 $CCNT) COUNT=$(( ${COUNT:-0} + 1 )) [ -f $CLCK ] || { touch $CLCK echo $COUNT > $CCNT rm -f $CLCK } echo "  Visits since $VSTART: $COUNT"