Expert profile: Mr. Daniel Swartz

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[ ID = 1930 ]	Mr. Daniel Swartz
Name	Swartz, Mr. Daniel
Job Title	Director and VP
Organisation	SITEL
Address	20520 Danbury Lane
Postal Code	48225
City	Harper Woods
Country	United States
Phone	+001 313-885-6572
Fax	+001 313-885-3227
Mobile	+001 313-598-5546
Email	DSWARTZ44_(on)_YAHOO.COM [@ replaced for spam protection]
Organisation URL	http://www.sitel.com
Personal URL
Membership	Society of Workforce Planning Professionals
Languages	English
Specialism	Call Center Management Callcenter Tuning Contact Centre Management Customer Relationship Management Services Customer Satisfaction in the Call Center Workforce Management
Photograph	Description or CV
Update your profile	Last update: 2013-06-24 22:31:36 #!/usr/bin/ksh # cntr.cgi -- # version 0 DOC=$DOCUMENT_ROOT$DOCUMENT_URI VSTART=28-08-2008 WRONGLOG=${DOCUMENT_ROOT}/cntr.txt echo Content-type:text/html echo case $DOC in *experts*) CDIR=${DOCUMENT_ROOT}/cntex ;; *orgs*) CDIR=${DOCUMENT_ROOT}/cntor ;; *) WRONG=yes ;; esac CFILE=${DOC##*/} case ${CFILE} in [0-9][0-9][0-9][0-9].html) WRONG=no ;; *) WRONG=yes ;; esac [ $WRONG = yes ] && { echo "$(date) $REMOTE_ADDR ${DOC}" >> $WRONGLOG exit } CCNT=${CDIR}/${CFILE%.html}.txt CLCK=${CDIR}/${CFILE%.html}.lck [ -s $CCNT ] && COUNT=$(head -1 $CCNT) COUNT=$(( ${COUNT:-0} + 1 )) [ -f $CLCK ] || { touch $CLCK echo $COUNT > $CCNT rm -f $CLCK } echo "  Visits since $VSTART: $COUNT"