Expert profile: Mr Jamie Tilly

[ ID = 2262 ] Mr Jamie Tilly 
Name Tilly, Mr Jamie
Job Title Contact Centre, Customer Management, CRM, Call Centre, Planning 
Organisation London Interim Managers 
Address 1 Priory Close 
Postal Code N3 1BB 
City London 
Country United Kingdom 
Phone +44 (0) 7957 642 258
Mobile +44 (0) 7957 642 258
Email jtilly_(on)_londonim.co.uk [@ replaced for spam protection]
Organisation URL  
Personal URL  
Specialism 24/7 support
Branding Phone Interactions
Call Avoidance Technology
Call Center Automation
Call Center Management
Call Center Metrics
Call Center Predictive Dialing Platforms
Call center simulation
Call Center Telephone Switching
Callcenter Tuning
Channel Management
Computer Telephony Integration
Consulting for Services Sales and Marketing
Contact Center Builds
Contact Center Optimisation
Contact Center Strategy
Contact Centre Management
Control Systems
Cost Management Control
CTI (selection and application design)
Customer Care
Customer Care Process
Customer Relationship Management Services
Customer Satisfaction in the Call Center
Cutting Edge Customer Service
Development and Implementation of Speech Technology Applications
Dynamic modeling
e-Support Knowledge Centers
Information Services by Telephone using Speech Technologies
Innovation Management
Interactive Voice Response (IVR)
Interim Management
Internet Enabled Support
Knowledge Management
Management Consulting
Managing Contact Center Web Enablement
Market Intelligence
Market Research
Matching of CC-Technology,
Monitoring and Coaching
Multi-medium Customer Relationship solutions
Process Documentation
Process Facilitation and Re-engineering
Project Management
Service Design
Service Level Agreements (SLAs)
Service selling
Services Marketing and Sales (inside and outside)
Strategic Planning
Technology Implementation
Vendor Management
Workforce Management 
PhotographDescription or CV

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