Expert profile: Mr Jamie Tilly

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[ ID = 2262 ]	Mr Jamie Tilly
Name	Tilly, Mr Jamie
Job Title	Contact Centre, Customer Management, CRM, Call Centre, Planning
Organisation	London Interim Managers
Address	1 Priory Close
Postal Code	N3 1BB
City	London
Country	United Kingdom
Phone	+44 (0) 7957 642 258
Fax	+
Mobile	+44 (0) 7957 642 258
Email	jtilly_(on)_londonim.co.uk [@ replaced for spam protection]
Organisation URL
Personal URL
Membership
Languages	English
Specialism	24/7 support Branding Phone Interactions Call Avoidance Technology Call Center Automation Call Center Management Call Center Metrics Call Center Predictive Dialing Platforms Call center simulation Call Center Telephone Switching Callcenter Tuning CC-Audit Channel Management Computer Telephony Integration Consulting for Services Sales and Marketing Contact Center Builds Contact Center Optimisation Contact Center Strategy Contact Centre Management Control Systems Cost Management Control CTI (selection and application design) Customer Care Customer Care Process Customer Relationship Management Services Customer Satisfaction in the Call Center Cutting Edge Customer Service Development and Implementation of Speech Technology Applications Dynamic modeling e-Business e-Support e-Support Knowledge Centers Evaluation Information Services by Telephone using Speech Technologies Innovation Management Interactive Voice Response (IVR) Interim Management Internet Internet Enabled Support Knowledge Management Management Consulting Managing Contact Center Web Enablement Market Intelligence Market Research Matching of CC-Technology, Monitoring and Coaching Multi-medium Customer Relationship solutions Process Documentation Process Facilitation and Re-engineering Project Management Recruitment Service Design Service Level Agreements (SLAs) Service selling Services Marketing and Sales (inside and outside) Strategic Planning Technology Implementation Telecommunications Telemarketing Telephony Vendor Management Workforce Management
Photograph	Description or CV
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