Organisation profile: Virtual Hold Technology

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[ ID = 2947 ]	VHT
Organisation name	Virtual Hold Technology
Short name or acronym	VHT
Organisation type	Private company
Activity type	Other expertise relevant for Language or Speech Technology
Address	137 Heritage Woods Drive
Postal Code	44321
City	Akron
Country	United States
Phone	+1 877-886-8187
Fax	+1 330-670-2269
Email	info_(on)_virtualhold.com
Organisation URL	http://www.virtualhold.com
Logo	Description
	Virtual Hold Technology’s patented virtual queuing solutions help call centers meet service level targets with reduced staffing requirements. Virtual Hold educates callers of their estimated wait time and gives them the choice of remaining on hold or receiving a callback when it’s their turn to speak with an agent; other features include scheduled callbacks, proactive notificaiton, and integration with the web, mobile device, or desktop computer. Virtual Hold: • Increases customer satisfaction • Reduces ASA & abandons • Improves service level • Increases agent efficiency • Reduces toll and labor expenses • Improves agent morale and reduces turnover. With more than 15 years of industry leadership as a dedicated innovator of queue management solutions, Virtual Hold software is the must-have standard for contact centers serious about providing top levels of customer service.
	Contact
Name	Adrienna Frazer
Function	Marketing
Department
Email	afrazer_(on)_virtualhold.com
Phone	+1 330-670-2263
Fax	+1 330-670-2269
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