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Organisation profile: Virtual Hold Technology

[ ID = 2947 ] VHT 
Organisation nameVirtual Hold Technology 
Short name or acronymVHT 
Organisation typePrivate company 
Activity typeOther expertise relevant for Language or Speech Technology 
Address 137 Heritage Woods Drive 
Postal Code 44321 
City Akron 
Country United States 
Phone +1 877-886-8187
Fax +1 330-670-2269
Email info_(on)_virtualhold.com 
Organisation URL http://www.virtualhold.com 
LogoDescription
Virtual Hold Technology’s patented virtual queuing solutions help call
centers meet service level targets with reduced staffing requirements. Virtual
Hold educates callers of their estimated wait time and gives them the choice of
remaining on hold or receiving a callback when it’s their turn to speak
with an agent; other features include scheduled callbacks, proactive notificaiton, and integration with the web, mobile device, or desktop computer.

Virtual Hold:

• Increases customer satisfaction
• Reduces ASA & abandons
• Improves service level
• Increases agent efficiency
• Reduces toll and labor expenses
• Improves agent morale and reduces turnover.

With more than 15 years of industry leadership as a dedicated innovator of
queue management solutions, Virtual Hold software is the must-have standard for contact centers serious about providing top levels of customer service.
  
  Contact
Name Adrienna Frazer 
FunctionMarketing 
Department 
Emailafrazer_(on)_virtualhold.com 
Phone+1 330-670-2263
Fax+1 330-670-2269
Update this profile Last update: 2010-11-02 19:13:16   Visits since 28-08-2008: 1934

 

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