|[ ID = 2947 ]||VHT|
|Organisation name||Virtual Hold Technology|
|Short name or acronym||VHT|
|Organisation type||Private company|
|Activity type||Other expertise relevant for Language or Speech Technology|
|Address||137 Heritage Woods Drive|
Virtual Hold Technologys patented virtual queuing solutions help call |
centers meet service level targets with reduced staffing requirements. Virtual
Hold educates callers of their estimated wait time and gives them the choice of
remaining on hold or receiving a callback when its their turn to speak
with an agent; other features include scheduled callbacks, proactive notificaiton, and integration with the web, mobile device, or desktop computer.
Increases customer satisfaction
Reduces ASA & abandons
Improves service level
Increases agent efficiency
Reduces toll and labor expenses
Improves agent morale and reduces turnover.
With more than 15 years of industry leadership as a dedicated innovator of
queue management solutions, Virtual Hold software is the must-have standard for contact centers serious about providing top levels of customer service.
|Update this profile||Last update: 2010-11-02 19:13:16 Visits since 28-08-2008: 2764|