 |
Organisation profile: Virtual Hold Technology
| [ ID = 2947 ] | VHT |
|---|---|
| Organisation name | Virtual Hold Technology |
| Short name or acronym | VHT |
| Organisation type | Private company |
| Activity type | Other expertise relevant for Language or Speech Technology |
| Address | 137 Heritage Woods Drive |
| Postal Code | 44321 |
| City | Akron |
| Country | United States |
| Phone | +1 877-886-8187 |
| Fax | +1 330-670-2269 |
| info_(on)_virtualhold.com | |
| Organisation URL | http://www.virtualhold.com |
| Logo | Description |
 |
Virtual Hold Technology’s patented virtual queuing solutions help call centers meet service level targets with reduced staffing requirements. Virtual Hold educates callers of their estimated wait time and gives them the choice of remaining on hold or receiving a callback when it’s their turn to speak with an agent; other features include scheduled callbacks, proactive notificaiton, and integration with the web, mobile device, or desktop computer. Virtual Hold: • Increases customer satisfaction • Reduces ASA & abandons • Improves service level • Increases agent efficiency • Reduces toll and labor expenses • Improves agent morale and reduces turnover. With more than 15 years of industry leadership as a dedicated innovator of queue management solutions, Virtual Hold software is the must-have standard for contact centers serious about providing top levels of customer service. |
| Contact | |
| Name | Adrienna Frazer |
| Function | Marketing |
| Department | |
| afrazer_(on)_virtualhold.com | |
| Phone | +1 330-670-2263 |
| Fax | +1 330-670-2269 |
Update this profile
|
Last update: 2010-11-02 19:13:16 [an error occurred while processing this directive] |