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iCALL outsourcing established on 2013 aiming to provide high quality contact
center and business process outsourcing (BPO) services to our clients located
all around the globe.
Our services will enable our customers to manage every kind of customer
interactions efficiently and intelligently through the whole life cycle
starting with prospecting going through acquisition and value management and
ending with customer care and support consuming all the available communication
channels like (Voice, Mail, Chat, SMS’s, FAX’s, Social Media) while
integrating easily with our open platform that facilitates the interaction
process with end users while maintaining clean and track able set of customer
interactions history and provide an insight access to better identify and
assure quality standards are met.
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