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Expert profile: David Fuller [ Mr. ]

[ ID = 0221 ] David Fuller [ Mr. ] 
Name Fuller, Mr. David
Job Title Director of Marketing, Contact Center Applications 
Organisation Interactive Intelligence Inc. 
Address 8909 Purdue Road, Suite 300 
Postal Code 46268 
City Indianapolis 
Country United States 
Phone + +1 317 715 8281
Fax + +1 317 715 8281
Mobile
Email david.fuller_(on)_ININ.com [@ replaced for spam protection]
Organisation URL  
Personal URL  
Membership  
LanguagesEnglish
Specialism Callcenter:
ACDs
Call Center
Call Center Automation
Call Center Management
Call Center Predictive Dialing Platforms
Clients participate in call centre industry
Computer Telephony Integration
Contact Centre Management
CTI (selection and application design)
Flexible Database Integration
IVRs (selection and menu design)
Knowledge Management
Managing Contact Center Web Enablement
Matching of CC-Technology,
Our Own Development
PC-based and LAN-based
Technology Implementation
Voice of Customer
VoIP 
PhotographDescription or CV
Description: David Fuller (BSCS, MBA) is Director of Marketing, Contact
   Center Applications for Interactive Intelligence, a provider of
   multi-channel interaction management solutions for e-businesses,
   enterprises, contact centers, and service providers. The Interactive
   Intelligence product line is based on an open, unified Windows
   NT/2000-based communications platform designed as an alternative to
   expensive and complex CTI solutions. Prior to Interactive
   Intelligence, David worked in various IT management and customer
   service/support positions for Seagate Technology and Safety-Kleen. He
   is a highly sought-after speaker at e-business, telecommunications and
   call center conferences, and he is the acting chairperson for the Call
   Center Net conference series, presented by the International Quality &
   Productivity Center (IQPC).


Update your profile Last update: 2002-04-05 12:00:00   Visits since 28-08-2008: 2487

 

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