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Expert profile: Jerry Buccola

[ ID = 0324 ] Jerry Buccola 
Name Buccola, Jerry
Job Title Manager of Help Desk Services 
Organisation GE Capital 
Address 6601 SIX FORKS RD 
Postal Code 27615 
City Raleigh 
Country United States 
Phone + +1 919 846-3008
Fax + +1 919 870-2369
Mobile
Email jerry_buccola_(on)_mortage.ge.com [@ replaced for spam protection]
Organisation URL  
Personal URL  
Membership  
LanguagesEnglish
Specialism Callcenter:
ACDs
Automated Call Overflow
Call Avoidance Technology
Call Center
Call Center Automation
Call Center Management
Call Center Metrics
Call Center Telephone Switching
Computer Telephony Integration
Contact Centre Management
Cost Management Control
CTI (selection and application design)
Customer Care
Customer Relationship Management Services
e-Business
Knowledge Management
KPI and ACD stats
Large and Small Projects Undertaken
Managing Contact Center Web Enablement
PR
Recruitment
Telephone Announcement Systems
Training
Voice of Customer
Workforce Management 
PhotographDescription or CV
Description: Manager of Help Desk Services for GE Capital. 21 Years
   experience in the Help Desk / Call Center Industry.


Update your profile Last update: 2002-04-05 12:00:00   Visits since 28-08-2008: 1867

 

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