Expert profile: Jerry Buccola

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[ ID = 0324 ]	Jerry Buccola
Name	Buccola, Jerry
Job Title	Manager of Help Desk Services
Organisation	GE Capital
Address	6601 SIX FORKS RD
Postal Code	27615
City	Raleigh
Country	United States
Phone	+ +1 919 846-3008
Fax	+ +1 919 870-2369
Mobile	+
Email	jerry_buccola_(on)_mortage.ge.com [@ replaced for spam protection]
Organisation URL
Personal URL
Membership
Languages	English
Specialism	Callcenter: ACDs Automated Call Overflow Call Avoidance Technology Call Center Call Center Automation Call Center Management Call Center Metrics Call Center Telephone Switching Computer Telephony Integration Contact Centre Management Cost Management Control CTI (selection and application design) Customer Care Customer Relationship Management Services e-Business Knowledge Management KPI and ACD stats Large and Small Projects Undertaken Managing Contact Center Web Enablement PR Recruitment Telephone Announcement Systems Training Voice of Customer Workforce Management
Photograph	Description or CV
Update your profile	Last update: 2002-04-05 12:00:00 #!/usr/bin/ksh # cntr.cgi -- # version 0 DOC=$DOCUMENT_ROOT$DOCUMENT_URI VSTART=28-08-2008 WRONGLOG=${DOCUMENT_ROOT}/cntr.txt echo Content-type:text/html echo case $DOC in *experts*) CDIR=${DOCUMENT_ROOT}/cntex ;; *orgs*) CDIR=${DOCUMENT_ROOT}/cntor ;; *) WRONG=yes ;; esac CFILE=${DOC##*/} case ${CFILE} in [0-9][0-9][0-9][0-9].html) WRONG=no ;; *) WRONG=yes ;; esac [ $WRONG = yes ] && { echo "$(date) $REMOTE_ADDR ${DOC}" >> $WRONGLOG exit } CCNT=${CDIR}/${CFILE%.html}.txt CLCK=${CDIR}/${CFILE%.html}.lck [ -s $CCNT ] && COUNT=$(head -1 $CCNT) COUNT=$(( ${COUNT:-0} + 1 )) [ -f $CLCK ] || { touch $CLCK echo $COUNT > $CCNT rm -f $CLCK } echo "  Visits since $VSTART: $COUNT"