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| [ ID = 0324 ] | Jerry Buccola |
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| Name | Buccola, Jerry |
| Job Title | Manager of Help Desk Services |
| Organisation | GE Capital |
| Address | 6601 SIX FORKS RD |
| Postal Code | 27615 |
| City | Raleigh |
| Country | United States |
| Phone | + +1 919 846-3008 |
| Fax | + +1 919 870-2369 |
| Mobile | + |
| jerry_buccola_(on)_mortage.ge.com [@ replaced for spam protection] | |
| Organisation URL | |
| Personal URL | |
| Membership | |
| Languages | English |
| Specialism | Callcenter:
ACDs Automated Call Overflow Call Avoidance Technology Call Center Call Center Automation Call Center Management Call Center Metrics Call Center Telephone Switching Computer Telephony Integration Contact Centre Management Cost Management Control CTI (selection and application design) Customer Care Customer Relationship Management Services e-Business Knowledge Management KPI and ACD stats Large and Small Projects Undertaken Managing Contact Center Web Enablement PR Recruitment Telephone Announcement Systems Training Voice of Customer Workforce Management |
| Photograph | Description or CV |
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Last update: 2002-04-05 12:00:00 [an error occurred while processing this directive] |