Expert profile: Ms. Roberta J. Fox

[ ID = 0331 ] Ms. Roberta J. Fox 
Name Fox, Ms. Roberta J.
Job Title President & Senior Partner 
Organisation FOX GROUP Telecom Consulting 
Address 5022 Herald Road, R. R. #1 
Postal Code L0G 1M0 
City Mount Albert, Ontario 
Country Canada 
Phone +011 905-473.3369 x 1001
Fax +011 888.669.3698
Email roberta.fox_(on)_foxgroup.ca [@ replaced for spam protection]
Organisation URL http://www.foxgroup.ca 
Personal URL  
Specialism VoIP Architecture and Design
Unified Communications Architecture and Design
Call Center Design
Call Center Management
Call Center Metrics & Audits
Chief Technical Consultant
Computer Telephony Integration
Customer Care
Customer Relationship Management Services
Skills Profiling
Knowledge Management
Project and vendor Management
Management Consulting
Merger & Acquisition Analysis
Call centre Product Development
Managing Contact Center Web Enablement
Matching of CC-Technology,
PC-based and LAN-based
Recruitment, screening techniques
Technology Implementation
Vendor Management & Negotiations
Voice of Customer
Workforce Management 
PhotographDescription or CV
Description: Fox Group Consulting provides management consulting and analysis 
in information technology, telecommunications and call centres to both telecom 
and network manufacturers, service providers and distributed national and 
international organizations.

For over twenty-four years, Roberta has been involved in the business 
development, planning, design, implementation and management of 
telecommunications, call center and network technologies to enhance business 
results for major Canadian and International corporations.

Roberta has extensive strategy, management and implementation experience in 
voice, data, video and call centre technologies. She has also built and lead 
professional services firm and has been responsible for the business unit 
growth, practice management, resource and client management of over one hundred 
and thirty consulting engagements. 

Roberta has participated in the Canadian regulatory environment as a Canadian 
Corporate client to the Canadian Radio and Television Commission during the 
past fourteen years. 

Roberta has regularly participated as faculty and guest lecturer at numerous 
colleges and universities in the area of advanced networking technology, 
emerging trends and call centres.

She is also sought after as a media contributor for her thought-leadership in 
emerging technologies. She is editor and contributor to the monthly FOX FLASH 
which is an e-publication on Canadian technology industry trends. 

Lastly, Roberta has been recognized by numerous awards and nominations as an 
influential thought leader in technology in Canada. In 2002 she won the 
Influential Women of York Region - Technology Category. She was recently 
selected for the upcoming "Women in the Lead" directory of the top 500 female 
board of director candidates and she was also nominated for the 2006 
"Canada's Most Powerful Women: Top 100" award.
Education and Qualifications

Fanshawe College, Business Administration & Electronics Engineering Technology

Roberta participates in numerours professional and trade associations such as: 
- Member of the Canadian Telecommunications Consultants Association (CTCA
- Women's Executive Network
- Board of Director of the Canadian Telework Association
- Member of the Ontario Chamber of Commerce
- Board of Director of the Markham Board of Trade
- Board of Director of the East Gwillimbury Chamber of Commerce
- Member of the Mount Albert Business Association
- Member of the Canadian Professional Sales Assocation
- Founding member of the York Region Character Community - Business Council
- Founding member of the Canadian Home-Based Business Association

Update your profile Last update: 2008-08-27 15:49:01   Visits since 28-08-2008: 859


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