Expert profile: Ms. Roberta J. Fox

[ ID = 0331 ] Ms. Roberta J. Fox 
Name Fox, Ms. Roberta J.
Job Title President & Senior Partner 
Organisation FOX GROUP Telecom Consulting 
Address 5022 Herald Road, R. R. #1 
Postal Code L0G 1M0 
City Mount Albert, Ontario 
Country Canada 
Phone +011 905-473.3369 x 1001
Fax +011 888.669.3698
Email roberta.fox_(on)_foxgroup.ca [@ replaced for spam protection]
Organisation URL http://www.foxgroup.ca 
Personal URL  
Specialism VoIP Architecture and Design
Unified Communications Architecture and Design
Call Center Design
Call Center Management
Call Center Metrics & Audits
Chief Technical Consultant
Computer Telephony Integration
Customer Care
Customer Relationship Management Services
Skills Profiling
Knowledge Management
Project and vendor Management
Management Consulting
Merger & Acquisition Analysis
Call centre Product Development
Managing Contact Center Web Enablement
Matching of CC-Technology,
PC-based and LAN-based
Recruitment, screening techniques
Technology Implementation
Vendor Management & Negotiations
Voice of Customer
Workforce Management 
PhotographDescription or CV

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