Expert profile: Ute Appenzeller

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[ ID = 0343 ]	Ute Appenzeller
Name	Appenzeller, Ute
Job Title	Research Analyst
Organisation	Aberdeen Group
Address	Polarisavenue 53, P.O. Box 2030
Postal Code	2130 GE
City	Hoofddorp
Country	Netherlands
Phone	+ +31 23 568 4736
Fax	+
Mobile	+
Email	appenzeller_(on)_aberdeen.com [@ replaced for spam protection]
Organisation URL
Personal URL
Membership
Languages	English
Specialism	Callcenter: Call Center Call Center Automation Call Center Telephone Switching Channel Management Computer Telephony Integration Contact Center Builds Contact Center Optimisation Contact Center Strategy Customer Care Customer Relationship Management Services e-Business e-Support Interactive Voice Response (IVR) Internet Enabled Support Knowledge Management Marketing Multi-medium Customer Relationship solutions PR Services Research - Competitive and Customer Services Marketing and Sales (inside and outside) Telecommunications VoIP
Photograph	Description or CV
Update your profile	Last update: 2002-04-05 12:00:00 #!/usr/bin/ksh # cntr.cgi -- # version 0 DOC=$DOCUMENT_ROOT$DOCUMENT_URI VSTART=28-08-2008 WRONGLOG=${DOCUMENT_ROOT}/cntr.txt echo Content-type:text/html echo case $DOC in *experts*) CDIR=${DOCUMENT_ROOT}/cntex ;; *orgs*) CDIR=${DOCUMENT_ROOT}/cntor ;; *) WRONG=yes ;; esac CFILE=${DOC##*/} case ${CFILE} in [0-9][0-9][0-9][0-9].html) WRONG=no ;; *) WRONG=yes ;; esac [ $WRONG = yes ] && { echo "$(date) $REMOTE_ADDR ${DOC}" >> $WRONGLOG exit } CCNT=${CDIR}/${CFILE%.html}.txt CLCK=${CDIR}/${CFILE%.html}.lck [ -s $CCNT ] && COUNT=$(head -1 $CCNT) COUNT=$(( ${COUNT:-0} + 1 )) [ -f $CLCK ] || { touch $CLCK echo $COUNT > $CCNT rm -f $CLCK } echo "  Visits since $VSTART: $COUNT"